Component
EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
66 NHTSA complaints about equipment:electrical:infotainment:video (touch)screen/monitor/unit issues across 17 makes and 34 models.
The equipment:electrical:infotainment:video (touch)screen/monitor/unit is one of the standardized component categories NHTSA uses to classify consumer safety complaints. Across the public complaint database, it accounts for 66 filings from 17 manufacturers and 34 distinct vehicle models, a footprint large enough that defect engineers can isolate part-family patterns across different platforms that share the same supplier or the same federal motor vehicle safety standard.
Among filings citing this component, owners have reported 0 crashes, 0 fires, 0 injuries, and 0 fatalities. The most complained-about vehicle in this category is the TESLA MODEL S with 10 filings, followed by RAM 1500 and JEEP GRAND CHEROKEE. These severity counters are what separates a nuisance complaint trend from a pattern NHTSA is likely to escalate into a Preliminary Evaluation.
Component-level analysis is how the Office of Defects Investigation spots cross-manufacturer supplier issues — the same airbag inflator, the same takata-style ignition switch, the same brake hose material — before they become industry-wide recalls. When you see a single component accumulating large complaint volume across several unrelated nameplates, that is usually a signature of a shared supplier or a shared federal standard being stressed by real-world conditions. Use the affected-vehicles table below to see whether the pattern is concentrated on a handful of models or distributed evenly, and cross-reference each model's full recall and investigation history before drawing conclusions about any one nameplate.
Most Affected Vehicles
| # | Vehicle | Complaints |
|---|---|---|
| 1 | TESLA MODEL S | 10 |
| 2 | RAM 1500 | 4 |
| 3 | JEEP GRAND CHEROKEE | 4 |
| 4 | JEEP COMPASS | 4 |
| 5 | HONDA CR-V | 4 |
| 6 | VOLKSWAGEN JETTA | 2 |
| 7 | TESLA MODEL X | 2 |
| 8 | MERCEDES-BENZ SPRINTER 3500 | 2 |
| 9 | MAZDA CX-5 | 2 |
| 10 | JEEP CHEROKEE | 2 |
| 11 | HONDA CIVIC | 2 |
| 12 | CHRYSLER PACIFICA | 2 |
| 13 | CHRYSLER 300 | 2 |
| 14 | CHEVROLET SILVERADO 1500 | 2 |
| 15 | CADILLAC SRX | 2 |
| 16 | CADILLAC ESCALADE | 2 |
| 17 | TOYOTA 4RUNNER | 1 |
| 18 | TESLA MODEL 3 | 1 |
| 19 | SUBARU OUTBACK | 1 |
| 20 | MERCEDES-BENZ CLA250 | 1 |
| 21 | KIA FORTE | 1 |
| 22 | INFINITI QX60 | 1 |
| 23 | HONDA FIT | 1 |
| 24 | FORD MUSTANG | 1 |
| 25 | FORD F-150 HYBRID | 1 |
| 26 | FORD F-150 | 1 |
| 27 | FORD EXPLORER | 1 |
| 28 | DODGE CHARGER | 1 |
| 29 | DODGE CHALLENGER | 1 |
| 30 | CHEVROLET TRAX | 1 |
Recent Complaints
The contact owns a 2017 Volkswagen Jetta. The contact stated while the vehicle was parked, the infotainment system touch screen failed to operate as an intended. No warning light was illuminated. An i
The contact owns a 2019 Jeep Cherokee. The contact stated that the infotainment system screen was delaminating, causing the touchscreen to activate the heat, the A/C, and other systems independently.
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving 25 MPH, the infotainment system screen experienced ghost touching, causing the U-Connect system to engage the heat an
The contact owns a 2020 Mazda CX-5. The contact stated the infotainment Connect Center was unintendedly switching to different functions, with the volume increasing independently. There were no warnin
The contact's daughter owns a 2019 Mazda CX-5. The contact stated that while her daughter was driving at undisclosed speeds, the Mazda Connect Center Display touch screen was operating independently,
The contact's wife owns a 2020 Jeep Grand Cherokee. The contact stated that the infotainment system screen display had delaminated, and there was approximately a 1-inch-long bubble on the upper left e
The contact owns a 2018 Ram 1500. The contact stated that the infotainment system screen was delaminating, causing the touch screen function to engage different systems independently. The contact was
The car was taken to Hutchinson dealership in Macon Georgia, to have the oil changed and when I went to pick up the car the Cue Screen was cracked. I asked being the car was in their possession they s
The contact owns a 2017 Volkswagen Jetta. The contact stated that on several occasions while the vehicle was started, the infotainment touch screen occasionally went black and did not respond to touch
The contact owns a 2024 Ford F-150. The contact stated that the heads-up display reflection caused a line on the windshield at the driver's eye level, reducing the visibility of the roadway while driv
The contact owns a 2017 Chrysler 300. The contact stated that the infotainment system screen had delaminated, causing the screen touch pad to engage vehicle functions independently while driving. The
The screen does not acknowledge touch and glitches while driving. Puts calls on hold every 10 seconds if connected by blue tooth or apple CarPlay. Screen will have a seizure and change screens while d
Tv screen delaminated on its own
The contact owns a 2019 Chevrolet Trax. The contact stated that the infotainment screen displayed a blank image while in operation. Due to the failure, the contact the speedometer and other safety fea
The contact owns a 2018 Ram 1500. The contact stated that on several occasions while the vehicle was turned on and while driving at various speeds, the infotainment screen randomly moved to another sc
The contact owns a 2015 Cadillac Escalade. The contact stated that on several occasions when the vehicle was started, the radio head unit flickered and did not function properly. The vehicle was taken
The contact owns a 2017 Tesla Model X. The contact stated that when he purchased the vehicle, the Infotainment screen was delaminating, potentially causing issues with the display and communication of
Uconnect infotainment systems SCREEN flashing.... there are recall notices all "over" internet but Chrysler denies any problem.
The contact owns a 2012 Kia Forte. The contact stated that while the vehicle was in reverse, the vehicle seized. No warning lights were illuminated. The contact stated that the vehicle was towed to an
The contact owns a 2018 Dodge Challenger. The contact stated while driving at approximately 30 MPH, the center master display screen started to randomly switch from function to function, and unintende
Related Vehicle Components
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Related Safety Data
Frequently Asked Questions
How many complaints involve equipment:electrical:infotainment:video (touch)screen/monitor/unit issues? ▼
How dangerous are equipment:electrical:infotainment:video (touch)screen/monitor/unit defects? ▼
Which vehicles have the most equipment:electrical:infotainment:video (touch)screen/monitor/unit problems? ▼
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Data Sources
Vehicle complaint data from the National Highway Traffic Safety Administration (NHTSA) complaints database. Includes consumer-reported safety issues filed with NHTSA Office of Defects Investigation. Severity counts cross-reference NHTSA FARS (Fatality Analysis Reporting System) for fatal incidents where a corresponding FARS record exists.
Component categories are standardized by NHTSA. Crash-test ratings where shown are drawn from the NHTSA New Car Assessment Program (NCAP). Complaint counts, crash reports, fire reports, and fatality data reflect consumer-submitted reports and may not represent all incidents.
Disclaimer: This data is for informational purposes only and should not be used as the sole basis for vehicle purchase decisions. NHTSA complaint data is self-reported by consumers and has not been verified or investigated. A high complaint count does not necessarily indicate a defect. Always consult a qualified mechanic and check official NHTSA recall notices before making safety-related decisions.
Read our methodology — how this data is sourced, computed, and verified.