2019 CHEVROLET TRAX — Complaint #2004625
Open-data reference.
NHTSA Complaint about EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT filed July 3, 2024
NHTSA complaint #2004625 (ODI reference 11598595) concerns a 2019 CHEVROLET TRAX and was filed on July 3, 2024. The owner reports the failure occurred on June 3, 2024. The vehicle had 51,411 miles on the odometer at the time of the incident. The report was geocoded to Ohio based on the filer's self-reported location. The affected component is categorized as equipment:electrical:infotainment:video (touch)screen/monitor/unit, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same CHEVROLET TRAX cohort independently describe similar equipment:electrical:infotainment:video (touch)screen/monitor/unit failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2019 CHEVROLET TRAX shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2019 Chevrolet Trax. The contact stated that the infotainment screen displayed a blank image while in operation. Due to the failure, the contact the speedometer and other safety features were inoperable while operating the vehicle. The contact also stated that the interior lights flickered on and off while driving. The vehicle was taken to a dealer where a diagnostic test was performed, and the contact was informed that an unknown part on the instrument panel needed to be replaced. The contact was made aware of an unknown recall for similar vehicles; however, the vehicle was not included in the recall. The manufacturer was notified of the failure and provided the contact with similar information. The contact was then referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was 51,411.
Complaint Details
| NHTSA Complaint ID | 2004625 |
| ODI Number | 11598595 |
| Date Filed | July 3, 2024 |
| Failure Date | June 3, 2024 |
| VIN | KL7CJPSB1KB |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.