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2024 FORD F-150 HYBRID — Complaint #2024283

Open-data reference.

NHTSA Complaint about EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT filed September 12, 2024

NHTSA complaint #2024283 (ODI reference 11614164) concerns a 2024 FORD F-150 HYBRID and was filed on September 12, 2024. The owner reports the failure occurred on August 25, 2024. The vehicle had 10 miles on the odometer at the time of the incident. The report was geocoded to Iowa based on the filer's self-reported location. The affected component is categorized as equipment:electrical:infotainment:video (touch)screen/monitor/unit, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD F-150 HYBRID cohort independently describe similar equipment:electrical:infotainment:video (touch)screen/monitor/unit failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2024 FORD F-150 HYBRID shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2024 FORD F-150 HYBRID
Component
EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
State
Iowa
Mileage
10 mi

Complaint Description

The contact owns a 2024 Ford F-150. The contact stated that the heads-up display reflection caused a line on the windshield at the driver's eye level, reducing the visibility of the roadway while driving. The contact stated that the failure occurred intermittently while driving. The vehicle was taken to the dealer, where it was inspected, and the failure was confirmed. The dealer notified the manufacturer of the failure. The manufacturer informed the dealer that the vehicle was operating as designed. The vehicle was not repaired. The failure mileage was approximately 10.

Complaint Details

NHTSA Complaint ID 2024283
ODI Number 11614164
Date Filed September 12, 2024
Failure Date August 25, 2024
VIN 1FTFW5LD6RF

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.