2020 JEEP GRAND CHEROKEE — Complaint #2043351
Open-data reference.
NHTSA Complaint about EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT filed November 26, 2024
NHTSA complaint #2043351 (ODI reference 11627419) concerns a 2020 JEEP GRAND CHEROKEE and was filed on November 26, 2024. The owner reports the failure occurred on January 1, 2022. The vehicle had 40,000 miles on the odometer at the time of the incident. The report was geocoded to Florida based on the filer's self-reported location. The affected component is categorized as equipment:electrical:infotainment:video (touch)screen/monitor/unit, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same JEEP GRAND CHEROKEE cohort independently describe similar equipment:electrical:infotainment:video (touch)screen/monitor/unit failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 JEEP GRAND CHEROKEE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact's wife owns a 2020 Jeep Grand Cherokee. The contact stated that the infotainment system screen display had delaminated, and there was approximately a 1-inch-long bubble on the upper left edge, and on the upper left and upper right areas of the screen. The contact stated that infotainment screen display image was distorted, and the buttons were intermittently inoperable. The local dealer was contacted, and an appointment was scheduled for inspection. The vehicle was not yet inspected or repaired. The manufacturer was contacted, and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 40,000.
Complaint Details
| NHTSA Complaint ID | 2043351 |
| ODI Number | 11627419 |
| Date Filed | November 26, 2024 |
| Failure Date | January 1, 2022 |
| VIN | 1C4RJFCG0LC |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.