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2019 SUBARU OUTBACK — Complaint #2008512

Open-data reference.

NHTSA Complaint about EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT filed July 17, 2024

NHTSA complaint #2008512 (ODI reference 11603044) concerns a 2019 SUBARU OUTBACK and was filed on July 17, 2024. The owner reports the failure occurred on May 31, 2024. The report was geocoded to Washington based on the filer's self-reported location. The affected component is categorized as equipment:electrical:infotainment:video (touch)screen/monitor/unit, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same SUBARU OUTBACK cohort independently describe similar equipment:electrical:infotainment:video (touch)screen/monitor/unit failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2019 SUBARU OUTBACK shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2019 SUBARU OUTBACK
Component
EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
State
Washington

Complaint Description

The screen does not acknowledge touch and glitches while driving. Puts calls on hold every 10 seconds if connected by blue tooth or apple CarPlay. Screen will have a seizure and change screens while driving without any prompt. Will select navigation without any prompt.

Complaint Details

NHTSA Complaint ID 2008512
ODI Number 11603044
Date Filed July 17, 2024
Failure Date May 31, 2024
VIN 4S4BSATC7K3

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.