Component
EQUIPMENT:ELECTRICAL:INFOTAINMENT
124 NHTSA complaints about equipment:electrical:infotainment issues across 26 makes and 79 models.
The equipment:electrical:infotainment is one of the standardized component categories NHTSA uses to classify consumer safety complaints. Across the public complaint database, it accounts for 124 filings from 26 manufacturers and 79 distinct vehicle models, a footprint large enough that defect engineers can isolate part-family patterns across different platforms that share the same supplier or the same federal motor vehicle safety standard.
Among filings citing this component, owners have reported 0 crashes, 0 fires, 1 injury, and 0 fatalities. The most complained-about vehicle in this category is the HONDA PILOT with 10 filings, followed by JEEP GRAND CHEROKEE and SUBARU OUTBACK. These severity counters are what separates a nuisance complaint trend from a pattern NHTSA is likely to escalate into a Preliminary Evaluation.
Component-level analysis is how the Office of Defects Investigation spots cross-manufacturer supplier issues — the same airbag inflator, the same takata-style ignition switch, the same brake hose material — before they become industry-wide recalls. When you see a single component accumulating large complaint volume across several unrelated nameplates, that is usually a signature of a shared supplier or a shared federal standard being stressed by real-world conditions. Use the affected-vehicles table below to see whether the pattern is concentrated on a handful of models or distributed evenly, and cross-reference each model's full recall and investigation history before drawing conclusions about any one nameplate.
Most Affected Vehicles
| # | Vehicle | Complaints |
|---|---|---|
| 1 | HONDA PILOT | 10 |
| 2 | JEEP GRAND CHEROKEE | 6 |
| 3 | SUBARU OUTBACK | 4 |
| 4 | HONDA ODYSSEY | 4 |
| 5 | VOLKSWAGEN PASSAT | 3 |
| 6 | HONDA CR-V | 3 |
| 7 | HONDA ACCORD | 3 |
| 8 | FORD ESCAPE | 3 |
| 9 | FORD EDGE | 3 |
| 10 | CHEVROLET TRAX | 3 |
| 11 | CHEVROLET SILVERADO 1500 | 3 |
| 12 | VOLKSWAGEN TIGUAN | 2 |
| 13 | TESLA MODEL S | 2 |
| 14 | HYUNDAI TUCSON | 2 |
| 15 | HONDA PASSPORT | 2 |
| 16 | GMC SIERRA 1500 | 2 |
| 17 | FORD F-150 | 2 |
| 18 | FORD EXPLORER | 2 |
| 19 | FORD EXPEDITION | 2 |
| 20 | CHEVROLET BOLT EV | 2 |
| 21 | CADILLAC XTS | 2 |
| 22 | BUICK ENVISION | 2 |
| 23 | VOLKSWAGEN TAOS | 1 |
| 24 | VOLKSWAGEN ID.4 | 1 |
| 25 | VOLKSWAGEN ATLAS | 1 |
| 26 | TOYOTA YARIS | 1 |
| 27 | TOYOTA TACOMA | 1 |
| 28 | TOYOTA RAV4 | 1 |
| 29 | TOYOTA GRAND HIGHLANDER | 1 |
| 30 | TOYOTA COROLLA | 1 |
Recent Complaints
See attached document for complaint.
The contact owns a 2024 Ford Escape. The contact stated that while starting the vehicle, the contact noticed that the infotainment system screen display was blank. There was no warning light illuminat
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the infotainment screen was significantly delaminated, causing unintended screen activation, preventing the driver from activating
The contact owns a 2025 Subaru Crosstrek. The contact stated that while driving 65 MPH, an advertisement for a product that the contact had never purchased suddenly took over the infotainment system,
The contact owns a 2026 Honda CR-V. The contact stated that the infotainment system screen occasionally turned black or would freeze, which prevented the driver from having access to systems or safety
See attached document for complaint. We are writing to express our concerns regarding ongoing and unresolved issues with our 2024 Chevrolet Tahoe High Country Deluxe Package, which we purchased on [X
See attached document for complaint. I am writing to file a formal complaint regarding the handling of safety recalls 25V572 and 25V544 on my vehicle, and to urgently request your assistance in havin
The contact owns a 2014 Cadillac XTS. The contact stated while parked and occupied in the vehicle, attempting to start the vehicle infotainment system displays a black screen and glitched. An indepen
The contact owns a 2025 Hyundai Santa FE. The contact stated that while parked and seated in the vehicle, the instrument panel was blinking on and off several times before going dark. The contact stat
See attached document for complaint.
The contact owns a 2022 Mitsubishi Outlander. The contact stated that while attempting to start the vehicle, the contact noticed that the infotainment system was displaying a blank and darkened screen
The contact owns a 2022 Hyundai Tucson. The contact stated that there was a delay in the operation of the rearview camera to provide an image while reversing. The contact stated that the rearview came
See attached document for complaint.
The contact owns a 2025 Lincoln Nautilus. The contact stated that while attempting to start the vehicle, the infotainment system was displaying a frozen screen. No warning light was illuminated. A dea
The contact owns a 2023 Mercedes-Benz GLC300 4Matic. The contact stated that while driving at various speeds and coming to a stop, the vehicle skidded or slid and felt like it had been rear-ended. The
See attached document for complaint.
See attached document for complaint.
The contact owns a 2021 Nissan Rogue. The contact stated that while driving at various speeds, the infotainment system would turn off or reboot independently. Additionally, the contact stated that whi
The contact owns a 2020 GMC Sierra 1500. The contact stated that while driving with cruise control mode set at 55 MPH, the vehicle independently accelerated to 98 MPH, and then the vehicle lost motive
The contact owns a 2023 Ford F-250 SD. The contact stated that while attempting to roll up the front driver's side window, the window partially rolled up. The contact stated that the front passenger's
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Frequently Asked Questions
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Data Sources
Vehicle complaint data from the National Highway Traffic Safety Administration (NHTSA) complaints database. Includes consumer-reported safety issues filed with NHTSA Office of Defects Investigation. Severity counts cross-reference NHTSA FARS (Fatality Analysis Reporting System) for fatal incidents where a corresponding FARS record exists.
Component categories are standardized by NHTSA. Crash-test ratings where shown are drawn from the NHTSA New Car Assessment Program (NCAP). Complaint counts, crash reports, fire reports, and fatality data reflect consumer-submitted reports and may not represent all incidents.
Disclaimer: This data is for informational purposes only and should not be used as the sole basis for vehicle purchase decisions. NHTSA complaint data is self-reported by consumers and has not been verified or investigated. A high complaint count does not necessarily indicate a defect. Always consult a qualified mechanic and check official NHTSA recall notices before making safety-related decisions.
Read our methodology — how this data is sourced, computed, and verified.