2023 FORD F-250 SD — Complaint #2115868
Open-data reference.
NHTSA Complaint about EQUIPMENT:ELECTRICAL:INFOTAINMENT filed July 31, 2025
NHTSA complaint #2115868 (ODI reference 11677482) concerns a 2023 FORD F-250 SD and was filed on July 31, 2025. The owner reports the failure occurred on March 8, 2023. The vehicle had 1,000 miles on the odometer at the time of the incident. The report was geocoded to Illinois based on the filer's self-reported location. The affected component is categorized as equipment:electrical:infotainment, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD F-250 SD cohort independently describe similar equipment:electrical:infotainment failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2023 FORD F-250 SD shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2023 Ford F-250 SD. The contact stated that while attempting to roll up the front driver's side window, the window partially rolled up. The contact stated that the front passenger's side window had experienced the same failure. There was no warning light illuminated. Additionally, the infotainment system had defaulted to a factory setting independently, causing the Forward Collision Avoidance system and several other safety features to be deactivated. The contact stated that the failures were intermittent. The vehicle was taken to a local dealer however, the failures could not be duplicated. The vehicle was not repaired. The contact related the window failure to NHTSA Campaign Number: 23V507000 (Structure); however, the VIN was not included in the recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 1,000.
Complaint Details
| NHTSA Complaint ID | 2115868 |
| ODI Number | 11677482 |
| Date Filed | July 31, 2025 |
| Failure Date | March 8, 2023 |
| VIN | 1FT7W2BN0PE |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.