2026 HONDA CR-V — Complaint #2151479
Open-data reference.
NHTSA Complaint about EQUIPMENT:ELECTRICAL:INFOTAINMENT filed November 24, 2025
NHTSA complaint #2151479 (ODI reference 11701228) concerns a 2026 HONDA CR-V and was filed on November 24, 2025. The owner reports the failure occurred on August 12, 2025. The vehicle had 28,000 miles on the odometer at the time of the incident. The report was geocoded to Massachusetts based on the filer's self-reported location. The affected component is categorized as equipment:electrical:infotainment, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same HONDA CR-V cohort independently describe similar equipment:electrical:infotainment failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2026 HONDA CR-V shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2026 Honda CR-V. The contact stated that the infotainment system screen occasionally turned black or would freeze, which prevented the driver from having access to systems or safety features that could only be engaged through the infotainment system. Additionally, the contact stated that the rearview camera image was black due to the failure. The contact stated that while driving approximately 60-65 MPH, the contact heard a male voice coming from the infotainment system. The contact realized that a voicemail message that a customer had left to the contact several weeks prior was playing. The contact stated that the failures occurred intermittently but had become more persistent. The vehicle was taken to the dealer, where it was diagnosed and determined that a software update for the infotainment system was needed. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 28,000.
Complaint Details
| NHTSA Complaint ID | 2151479 |
| ODI Number | 11701228 |
| Date Filed | November 24, 2025 |
| Failure Date | August 12, 2025 |
| VIN | 2HKRS4H73TH |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.