2023 MERCEDES-BENZ GLC 300 4MATIC — Complaint #2127317
Open-data reference.
NHTSA Complaint about EQUIPMENT:ELECTRICAL:INFOTAINMENT filed September 5, 2025
NHTSA complaint #2127317 (ODI reference 11685231) concerns a 2023 MERCEDES-BENZ GLC 300 4MATIC and was filed on September 5, 2025. The owner reports the failure occurred on November 7, 2023. The report was geocoded to New Jersey based on the filer's self-reported location. The affected component is categorized as equipment:electrical:infotainment, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same MERCEDES-BENZ GLC 300 4MATIC cohort independently describe similar equipment:electrical:infotainment failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2023 MERCEDES-BENZ GLC 300 4MATIC shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2023 Mercedes-Benz GLC300 4Matic. The contact stated that while driving at various speeds and coming to a stop, the vehicle skidded or slid and felt like it had been rear-ended. There was no warning light illuminated. The vehicle was taken to the dealer, but the failure could not be duplicated. The contact stated that the infotainment system was inoperable intermittently. Additionally, the contact stated that while driving 40-50 MPH and depressing the accelerator pedal, the vehicle failed to respond. The contact merged to the right lane to be able to pull over as necessary. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed, but the cause of the failure could not be determined. The contact stated that the failure had recurred intermittently. The vehicle was taken back to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Complaint Details
| NHTSA Complaint ID | 2127317 |
| ODI Number | 11685231 |
| Date Filed | September 5, 2025 |
| Failure Date | November 7, 2023 |
| VIN | W1NKM4HB1PU |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.