Component
COMMUNICATION:MANUFACTURER TELEMATICS
7 NHTSA complaints about communication:manufacturer telematics issues across 3 makes and 5 models.
The communication:manufacturer telematics is one of the standardized component categories NHTSA uses to classify consumer safety complaints. Across the public complaint database, it accounts for 7 filings from 3 manufacturers and 5 distinct vehicle models, a footprint large enough that defect engineers can isolate part-family patterns across different platforms that share the same supplier or the same federal motor vehicle safety standard.
Among filings citing this component, owners have reported 0 crashes, 0 fires, 0 injuries, and 0 fatalities. The most complained-about vehicle in this category is the FORD FUSION ENERGI with 2 filings, followed by CHEVROLET EQUINOX and HYUNDAI KONA ELECTRIC. These severity counters are what separates a nuisance complaint trend from a pattern NHTSA is likely to escalate into a Preliminary Evaluation.
Component-level analysis is how the Office of Defects Investigation spots cross-manufacturer supplier issues — the same airbag inflator, the same takata-style ignition switch, the same brake hose material — before they become industry-wide recalls. When you see a single component accumulating large complaint volume across several unrelated nameplates, that is usually a signature of a shared supplier or a shared federal standard being stressed by real-world conditions. Use the affected-vehicles table below to see whether the pattern is concentrated on a handful of models or distributed evenly, and cross-reference each model's full recall and investigation history before drawing conclusions about any one nameplate.
Most Affected Vehicles
| # | Vehicle | Complaints |
|---|---|---|
| 1 | FORD FUSION ENERGI | 2 |
| 2 | CHEVROLET EQUINOX | 2 |
| 3 | HYUNDAI KONA ELECTRIC | 1 |
| 4 | FORD EXPLORER | 1 |
| 5 | CHEVROLET SILVERADO 1500 | 1 |
Recent Complaints
The contact owns a 2022 Chevrolet Silverado 1500. The contact stated that while driving at 65 MPH, the vehicle vibrated and failed to accelerate as intended while depressing the accelerator pedal. Add
The contact's wife owns a 2025 Chevrolet Equinox. While his wife was driving approximately 40 MPH, the message "Service Emergency calling Issue" was displayed. The driver pressed the car phone button
The contact owns a 2025 Chevrolet Equinox. The contact stated that while reversing, the transmission remained in drive. The contact depressed the shifter to move. The contact stated that the gear shif
Software for phone has failed 6 times. In the repair shop at dealer 7 out of 9 weeks owned. Dealer couldn't replicate until this visit. Couldn't use law required hands free system because people
Bluelink stopped working shortly after purchase of vehicle, hyundai will not fix it and bluelink will not fix it.
The contact owns a 2019 Ford Fusion Energi. The contact stated that the manufacturer had abruptly changed the vehicle telecommunications system from 3G to 4G without notice to the vehicle owner. The c
The contact owns a 2019 Ford Fusion Energi. The contact stated that the telematic control was inoperable. There were no warning lights illuminated. The contact took the vehicle to the local dealer who
Related Vehicle Components
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Frequently Asked Questions
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Data Sources
Vehicle complaint data from the National Highway Traffic Safety Administration (NHTSA) complaints database. Includes consumer-reported safety issues filed with NHTSA Office of Defects Investigation. Severity counts cross-reference NHTSA FARS (Fatality Analysis Reporting System) for fatal incidents where a corresponding FARS record exists.
Component categories are standardized by NHTSA. Crash-test ratings where shown are drawn from the NHTSA New Car Assessment Program (NCAP). Complaint counts, crash reports, fire reports, and fatality data reflect consumer-submitted reports and may not represent all incidents.
Disclaimer: This data is for informational purposes only and should not be used as the sole basis for vehicle purchase decisions. NHTSA complaint data is self-reported by consumers and has not been verified or investigated. A high complaint count does not necessarily indicate a defect. Always consult a qualified mechanic and check official NHTSA recall notices before making safety-related decisions.
Read our methodology — how this data is sourced, computed, and verified.