2025 CHEVROLET EQUINOX — Complaint #2150158
Open-data reference.
NHTSA Complaint about COMMUNICATION:MANUFACTURER TELEMATICS filed November 19, 2025
NHTSA complaint #2150158 (ODI reference 11700383) concerns a 2025 CHEVROLET EQUINOX and was filed on November 19, 2025. The owner reports the failure occurred on February 1, 2025. The vehicle had 28,000 miles on the odometer at the time of the incident. The report was geocoded to Florida based on the filer's self-reported location. The affected component is categorized as communication:manufacturer telematics, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same CHEVROLET EQUINOX cohort independently describe similar communication:manufacturer telematics failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2025 CHEVROLET EQUINOX shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2025 Chevrolet Equinox. The contact stated that while reversing, the transmission remained in drive. The contact depressed the shifter to move. The contact stated that the gear shifter was sticking. The vehicle jerked, hesitated, and then stalled. The contact stated that the doors were locking and unlocking without driver input after an update was performed, and the keys became locked inside the vehicle. The service transmission warning light was illuminated. The telematics module, GPS, and OnStar were not working as designed. The contact stated that the OnStar went into red and lost connectivity and was unable to locate the vehicle. The contact was concerned about driving the vehicle. The vehicle was taken to the local dealer, where it was diagnosed, and it was determined after further inspection that the battery was drained due to the telematics module draining the battery. The dealer informed the contact that parts were on back order. The vehicle was not repaired
Complaint Details
| NHTSA Complaint ID | 2150158 |
| ODI Number | 11700383 |
| Date Filed | November 19, 2025 |
| Failure Date | February 1, 2025 |
| VIN | 3GNAXKEG1SL |
Similar COMMUNICATION:MANUFACTURER TELEMATICS Complaints for 2025 CHEVROLET EQUINOX
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.