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2019 FORD FUSION ENERGI — Complaint #1808580

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NHTSA Complaint about COMMUNICATION:MANUFACTURER TELEMATICS filed April 21, 2022

NHTSA complaint #1808580 (ODI reference 11461706) concerns a 2019 FORD FUSION ENERGI and was filed on April 21, 2022. The owner reports the failure occurred on January 15, 2022. The vehicle had 20,000 miles on the odometer at the time of the incident. The report was geocoded to Arizona based on the filer's self-reported location. The affected component is categorized as communication:manufacturer telematics, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD FUSION ENERGI cohort independently describe similar communication:manufacturer telematics failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2019 FORD FUSION ENERGI shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2019 FORD FUSION ENERGI
Component
COMMUNICATION:MANUFACTURER TELEMATICS
State
Arizona
Mileage
20,000 mi

Complaint Description

The contact owns a 2019 Ford Fusion Energi. The contact stated that the telematic control was inoperable. There were no warning lights illuminated. The contact took the vehicle to the local dealer who was aware of the failure with the telematics control unit. The vehicle was not repaired. The manufacturer was notified of the failure; however, provided no assistance. The approximate failure mileage was 20,000.

Complaint Details

NHTSA Complaint ID 1808580
ODI Number 11461706
Date Filed April 21, 2022
Failure Date January 15, 2022
VIN 3FA6P0SU5KR

Similar COMMUNICATION:MANUFACTURER TELEMATICS Complaints for 2019 FORD FUSION ENERGI

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.