2021 FORD ESCAPE — Complaint #1953808
Open-data reference.
NHTSA Complaint about STRUCTURE:BODY:DOOR filed December 29, 2023
NHTSA complaint #1953808 (ODI reference 11562555) concerns a 2021 FORD ESCAPE and was filed on December 29, 2023. The owner reports the failure occurred on December 18, 2023. The vehicle had 97,700 miles on the odometer at the time of the incident. The report was geocoded to West Virginia based on the filer's self-reported location. The affected component is categorized as structure:body:door, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD ESCAPE cohort independently describe similar structure:body:door failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2021 FORD ESCAPE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2021 Ford Escape. The contact stated that the front driver's and passenger's side doors failed to close properly. The contact had to forcefully close the doors. The vehicle was taken to an independent mechanic, who diagnosed that the front driver's and passenger's door welds had fractured. The independent mechanic replaced the front driver's and passenger's side door check arms. The contact stated that the front driver's side door check arm was previously replaced; however, the failure recurred. The manufacturer was made aware of the failure and a case was opened. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 97,700.
Complaint Details
| NHTSA Complaint ID | 1953808 |
| ODI Number | 11562555 |
| Date Filed | December 29, 2023 |
| Failure Date | December 18, 2023 |
| VIN | 1FMCU0G65MU |
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.