2020 FORD ESCAPE — Complaint #2141780
Open-data reference.
NHTSA Complaint about STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS filed October 21, 2025
NHTSA complaint #2141780 (ODI reference 11694745) concerns a 2020 FORD ESCAPE and was filed on October 21, 2025. The owner reports the failure occurred on April 21, 2025. The vehicle had 59,000 miles on the odometer at the time of the incident. The report was geocoded to Florida based on the filer's self-reported location. The affected component is categorized as structure:body:door:hinge and attachments, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD ESCAPE cohort independently describe similar structure:body:door:hinge and attachments failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 FORD ESCAPE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2020 Ford Escape. The contact received notification of Customer Satisfaction Program number: 23B56. However, the part to do the recall repair was not yet available. The contact stated that the driverâs side door made an abnormal sound while opening or closing. The vehicle was taken to the dealer, where the door was removed and inspected. The contact was informed that the welds had failed, and the door needed to be replaced. The vehicle was not repaired. The door was ordered. The contact stated that since the removal of the door, the window failed to roll down as needed; however, the sound persisted. The door failed to open all the way. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 59,000.
Complaint Details
| NHTSA Complaint ID | 2141780 |
| ODI Number | 11694745 |
| Date Filed | October 21, 2025 |
| Failure Date | April 21, 2025 |
| VIN | 1FMCU9G64LU |
Similar STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS Complaints for 2020 FORD ESCAPE
The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the contact attempted to open the driver's front door, and the inside plastic door hinge and rivets detached.
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.