2020 FORD ESCAPE — Complaint #2125320
Open-data reference.
NHTSA Complaint about STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS filed August 29, 2025
NHTSA complaint #2125320 (ODI reference 11683899) concerns a 2020 FORD ESCAPE and was filed on August 29, 2025. The owner reports the failure occurred on August 22, 2025. The vehicle had 73,000 miles on the odometer at the time of the incident. The report was geocoded to Ohio based on the filer's self-reported location. The affected component is categorized as structure:body:door:hinge and attachments, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD ESCAPE cohort independently describe similar structure:body:door:hinge and attachments failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 FORD ESCAPE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2020 Ford Escape. The contact stated that while opening the driver's side door, there was an abnormal popping sound coming from the door. The contact became aware that the top spot weld had fractured, and the middle and lower spot welds were loose. The contact stated that the driverâs door window was only able to roll down 1/3 of the way. The contact had taken the vehicle to a local dealer, where it was diagnosed, and determined that the driverâs side door hinges needed to be replaced. The passengerâs side door was also inspected, and it was determined that the hinges had started to loosen and needed to be reinforced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 73,000.
Complaint Details
| NHTSA Complaint ID | 2125320 |
| ODI Number | 11683899 |
| Date Filed | August 29, 2025 |
| Failure Date | August 22, 2025 |
| VIN | 1FMCU9F65LU |
Similar STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS Complaints for 2020 FORD ESCAPE
The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the contact attempted to open the driver's front door, and the inside plastic door hinge and rivets detached.
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The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver's side door, it made an abnormal popping sound. Additionally, the rearview camera failed to display an image
The contact owns a 2020 Ford Escape. The contact stated that when the driverâs side door was opened, there was a loud popping sound coming from the hinges. Additionally, when the driverâs door was
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.