2020 FORD ESCAPE — Complaint #1980145
Open-data reference.
NHTSA Complaint about STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS filed April 2, 2024
NHTSA complaint #1980145 (ODI reference 11580733) concerns a 2020 FORD ESCAPE and was filed on April 2, 2024. The owner reports the failure occurred on February 20, 2024. The vehicle had 85,125 miles on the odometer at the time of the incident. The report was geocoded to Texas based on the filer's self-reported location. The affected component is categorized as structure:body:door:hinge and attachments, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD ESCAPE cohort independently describe similar structure:body:door:hinge and attachments failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 FORD ESCAPE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2020 Ford Escape. The contact stated that when the driverâs side door was opened, there was a loud popping sound coming from the hinges. Additionally, when the driverâs door was ajar, the window would roll up and down as designed; however, when the door was closed, the window failed to operate as intended. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the door, door hinge, and window regulator needed to be replaced. The contact stated that only the window regulator needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 85,125.
Complaint Details
| NHTSA Complaint ID | 1980145 |
| ODI Number | 11580733 |
| Date Filed | April 2, 2024 |
| Failure Date | February 20, 2024 |
| VIN | 1FMCU0G60LU |
Similar STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS Complaints for 2020 FORD ESCAPE
The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the contact attempted to open the driver's front door, and the inside plastic door hinge and rivets detached.
The contact owns a 2020 Ford Escape. The contact received notification of Customer Satisfaction Program number: 23B56. However, the part to do the recall repair was not yet available. The contact stat
The contact owns a 2020 Ford Escape. The contact stated that while opening the driver's side door, there was an abnormal popping sound coming from the door. The contact became aware that the top spot
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The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver's side door, it made an abnormal popping sound. Additionally, the rearview camera failed to display an image
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.