2020 FORD ESCAPE — Complaint #1993916
Open-data reference.
NHTSA Complaint about STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS filed May 23, 2024
NHTSA complaint #1993916 (ODI reference 11590436) concerns a 2020 FORD ESCAPE and was filed on May 23, 2024. The owner reports the failure occurred on May 23, 2024. The vehicle had 64,000 miles on the odometer at the time of the incident. The report was geocoded to Ohio based on the filer's self-reported location. The affected component is categorized as structure:body:door:hinge and attachments, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD ESCAPE cohort independently describe similar structure:body:door:hinge and attachments failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 FORD ESCAPE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2020 Ford Escape. The contact stated that after stopping to refuel the vehicle, the front driverâs side door would not fully close shut. The vehicle was taken to a local dealer where it was diagnosed that the hinges needed to be replaced. The vehicle was not repaired and was left at the local dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 64,000.
Complaint Details
| NHTSA Complaint ID | 1993916 |
| ODI Number | 11590436 |
| Date Filed | May 23, 2024 |
| Failure Date | May 23, 2024 |
| VIN | 1FMCU0H63LU |
Similar STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS Complaints for 2020 FORD ESCAPE
The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the contact attempted to open the driver's front door, and the inside plastic door hinge and rivets detached.
The contact owns a 2020 Ford Escape. The contact received notification of Customer Satisfaction Program number: 23B56. However, the part to do the recall repair was not yet available. The contact stat
The contact owns a 2020 Ford Escape. The contact stated that while opening the driver's side door, there was an abnormal popping sound coming from the door. The contact became aware that the top spot
The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver's side door, it made an abnormal popping sound. Additionally, the rearview camera failed to display an image
The contact owns a 2020 Ford Escape. The contact stated that when the driverâs side door was opened, there was a loud popping sound coming from the hinges. Additionally, when the driverâs door was
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.