2019 FORD FLEX — Complaint #2128975
Open-data reference.
NHTSA Complaint about BACK OVER PREVENTION: SENSING SYSTEM: CAMERA filed September 10, 2025
NHTSA complaint #2128975 (ODI reference 11686348) concerns a 2019 FORD FLEX and was filed on September 10, 2025. The owner reports the failure occurred on August 11, 2025. The report was geocoded to Wisconsin based on the filer's self-reported location. The affected component is categorized as back over prevention: sensing system: camera, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD FLEX cohort independently describe similar back over prevention: sensing system: camera failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2019 FORD FLEX shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
See attached document for complaint. I am writing because back in January I received a notice of recall to have the rearview camera replaced because of inverted, blank, or distorted image. I had that camera replaced for those very same symptoms several weeks before the recall was announced. After working at a Ford Dealer for 23 years, I do know that you refund the cost of any work done that would have fallen under a recall. The notice says that parts are unavailable now, but they were available, within on week, when I had the problem corrected. As such, I am asking for a refund now, because I know that some parts take nearly forever to get. For those vehicle sitting on lots that cannot be sold because of an open recall is very frustrating for the dealer. Again, I am asking for a refund now for work that would have fallen under this recall, #24S75.
Complaint Details
| NHTSA Complaint ID | 2128975 |
| ODI Number | 11686348 |
| Date Filed | September 10, 2025 |
| Failure Date | August 11, 2025 |
| VIN | 2FMGK5C81KB |
Similar BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Complaints for 2019 FORD FLEX
See attached document for complaint.
Re: Ford RECALL Manufacturer Recall Number24S75 NHTSA Recall Number24V951 Recall Status Recall Incomplete, remedy not yet available Summary YOUR VEHICLES REAR-VIEW CAMERA MAY DISPLAY AN INVERTED VIDEO
My camera (rearview) had been dysfunctional for quite sometime and I could not use it. I finally got it fixed 1/9/25 when I brought my car in for a oil change. I bought a great warranty and only had t
Rear backup camera stopped working
The rear back up camera works intermittently.
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.