2019 FORD FLEX — Complaint #2107302
Open-data reference.
NHTSA Complaint about BACK OVER PREVENTION: SENSING SYSTEM: CAMERA filed July 7, 2025
NHTSA complaint #2107302 (ODI reference 11671583) concerns a 2019 FORD FLEX and was filed on July 7, 2025. The owner reports the failure occurred on July 1, 2025. The report was geocoded to Florida based on the filer's self-reported location. The affected component is categorized as back over prevention: sensing system: camera, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD FLEX cohort independently describe similar back over prevention: sensing system: camera failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2019 FORD FLEX shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
Re: Ford RECALL Manufacturer Recall Number24S75 NHTSA Recall Number24V951 Recall Status Recall Incomplete, remedy not yet available Summary YOUR VEHICLES REAR-VIEW CAMERA MAY DISPLAY AN INVERTED VIDEO IMAGE, INTERMITTENT OR PERSISTENT LOSS OF IMAGE, ANDOR DISTORTED IMAGE. Safety Risk A REAR-VIEW CAMERA THAT INTERMITTENTLY DISPLAYS AN INVERTED, BLANK, OR DISTORTED IMAGE WHILE IN REVERSE CAN REDUCE OR DISTORT THE DRIVERS VIEW OF WHAT IS BEHIND THE VEHICLE, INCREASING THE RISK OF A CRASH. Remedy DEALERS WILL REPLACE THE REARVIEW CAMERA AS NECESSARY, FREE OF CHARGE. PARTS ARE NOT AVAILABLE. FORD MOTOR COMPANY IS WORKING TO PROVIDE PARTS FOR THIS REPAIR. WHEN THE REMEDY BECOMES AVAILABLE, FORD MOTOR COMPANY WILL NOTIFY YOU VIA MAIL TO SCHEDULE A SERVICE APPOINTMENT WITH YOUR DEALER FOR REPAIRS TO BE COMPLETED FREE OF CHARGE. Manufacturer's Notes IF YOU HAVE ANY QUESTIONS REGARDING THIS RECALL, OR BELIEVE ANY OF THIS INFORMATION IS INACCURATE, PLEASE CONTACT FORD DIRECTLY AT 800-392-3673 OR
Complaint Details
| NHTSA Complaint ID | 2107302 |
| ODI Number | 11671583 |
| Date Filed | July 7, 2025 |
| Failure Date | July 1, 2025 |
| VIN | 2FMHK6D89KB |
Similar BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Complaints for 2019 FORD FLEX
See attached document for complaint.
See attached document for complaint. I am writing because back in January I received a notice of recall to have the rearview camera replaced because of inverted, blank, or distorted image. I had that
My camera (rearview) had been dysfunctional for quite sometime and I could not use it. I finally got it fixed 1/9/25 when I brought my car in for a oil change. I bought a great warranty and only had t
Rear backup camera stopped working
The rear back up camera works intermittently.
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.