2019 FORD FLEX — Complaint #2077737
Open-data reference.
NHTSA Complaint about BACK OVER PREVENTION: SENSING SYSTEM: CAMERA filed March 27, 2025
NHTSA complaint #2077737 (ODI reference 11650997) concerns a 2019 FORD FLEX and was filed on March 27, 2025. The owner reports the failure occurred on January 9, 2025. The report was geocoded to Nevada based on the filer's self-reported location. The affected component is categorized as back over prevention: sensing system: camera, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD FLEX cohort independently describe similar back over prevention: sensing system: camera failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2019 FORD FLEX shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
My camera (rearview) had been dysfunctional for quite sometime and I could not use it. I finally got it fixed 1/9/25 when I brought my car in for a oil change. I bought a great warranty and only had to pay my deductible of $100. Within a month, I got a recall letter for the same reason with the camera. I called Ford corp office and they told me to get the invoice from Ford and send it with the letter to you for reimbursement. So excited to get me $100.00 back for this. Ford highlighted the part for you since the oil change was on the invoice. Any questions please call me at work at 702-XXX-XXXX. Thank you.
Complaint Details
| NHTSA Complaint ID | 2077737 |
| ODI Number | 11650997 |
| Date Filed | March 27, 2025 |
| Failure Date | January 9, 2025 |
| VIN | 2FMGK5B83KB |
Similar BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Complaints for 2019 FORD FLEX
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.