2017 DODGE GRAND CARAVAN — Complaint #2096141
Open-data reference.
NHTSA Complaint about LATCHES/LOCKS/LINKAGES:ELECTRONIC LOCK/LATCH ACTUATOR filed May 30, 2025
NHTSA complaint #2096141 (ODI reference 11663876) concerns a 2017 DODGE GRAND CARAVAN and was filed on May 30, 2025. The owner reports the failure occurred on May 16, 2025. The vehicle had 115,000 miles on the odometer at the time of the incident. The report was geocoded to Wisconsin based on the filer's self-reported location. The affected component is categorized as latches/locks/linkages:electronic lock/latch actuator, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same DODGE GRAND CARAVAN cohort independently describe similar latches/locks/linkages:electronic lock/latch actuator failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 DODGE GRAND CARAVAN shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2017 Dodge Grand Caravan. The contact stated that while the vehicle was parked, his children attempted to exit the vehicle through the passenger's side and driver's side sliding doors; however, both sliding doors failed to open. The contact's children exited the vehicle though the front passenger's side and driver's side doors. The contact stated that the failure persisted. The dealer was notified of the failure and advised the contact to schedule an appointment for inspection. The vehicle was not diagnosed or repaired. The contact related the failure to Chrysler Warranty Extension: X98 (Driver and Passenger Sliding Door Power Lock Actuators). The manufacturer was not notified of the failure. The failure mileage was approximately 115,000.
Complaint Details
| NHTSA Complaint ID | 2096141 |
| ODI Number | 11663876 |
| Date Filed | May 30, 2025 |
| Failure Date | May 16, 2025 |
| VIN | 2C4RDGBG3HR |
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.