2017 DODGE GRAND CARAVAN — Complaint #1777494
Open-data reference.
NHTSA Complaint about LATCHES/LOCKS/LINKAGES:ELECTRONIC LOCK/LATCH ACTUATOR filed November 8, 2021
NHTSA complaint #1777494 (ODI reference 11439693) concerns a 2017 DODGE GRAND CARAVAN and was filed on November 8, 2021. The owner reports the failure occurred on October 15, 2021. The vehicle had 64,000 miles on the odometer at the time of the incident. The report was geocoded to New Jersey based on the filer's self-reported location. The affected component is categorized as latches/locks/linkages:electronic lock/latch actuator, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same DODGE GRAND CARAVAN cohort independently describe similar latches/locks/linkages:electronic lock/latch actuator failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 DODGE GRAND CARAVAN shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2017 Dodge Grand Caravan. The contact stated that the driver's side rear sliding door would not unlock or open. The door lever was inoperable. The dealer was made aware of the failure and the contact was on his way to have the vehicle diagnosed. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact to take the vehicle to a dealer for diagnosis. The failure mileage was approximately 64,000.
Complaint Details
| NHTSA Complaint ID | 1777494 |
| ODI Number | 11439693 |
| Date Filed | November 8, 2021 |
| Failure Date | October 15, 2021 |
| VIN | 2C4RDGCG6HR |
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.