2017 DODGE GRAND CARAVAN — Complaint #1907810
Open-data reference.
NHTSA Complaint about LATCHES/LOCKS/LINKAGES:ELECTRONIC LOCK/LATCH ACTUATOR filed July 7, 2023
NHTSA complaint #1907810 (ODI reference 11530857) concerns a 2017 DODGE GRAND CARAVAN and was filed on July 7, 2023. The owner reports the failure occurred on July 7, 2023. The vehicle had 120,000 miles on the odometer at the time of the incident. The report was geocoded to North Carolina based on the filer's self-reported location. The affected component is categorized as latches/locks/linkages:electronic lock/latch actuator, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same DODGE GRAND CARAVAN cohort independently describe similar latches/locks/linkages:electronic lock/latch actuator failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 DODGE GRAND CARAVAN shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2017 Dodge Grand Caravan. The contact stated that the passengerâs side sliding door failed to open from inside or outside. The contact stated that he was unable to open the door manually. The vehicle was taken to the dealer where it was diagnosed that the door lock actuator had failed and needed to be replaced. Additionally, the contact was informed that the VIN was not included in a recall. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 120,000.
Complaint Details
| NHTSA Complaint ID | 1907810 |
| ODI Number | 11530857 |
| Date Filed | July 7, 2023 |
| Failure Date | July 7, 2023 |
| VIN | 2C4RDGBG1HR |
Similar LATCHES/LOCKS/LINKAGES:ELECTRONIC LOCK/LATCH ACTUATOR Complaints for 2017 DODGE GRAND CARAVAN
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The contact owns a 2017 Dodge Grand Caravan. The contact stated that the sliding door on the driverâs failed to close as needed. The contact took the vehicle to the dealer to be diagnosed and the co
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.