2017 DODGE GRAND CARAVAN — Complaint #1923552
Open-data reference.
NHTSA Complaint about LATCHES/LOCKS/LINKAGES:ELECTRONIC LOCK/LATCH ACTUATOR filed August 30, 2023
NHTSA complaint #1923552 (ODI reference 11541632) concerns a 2017 DODGE GRAND CARAVAN and was filed on August 30, 2023. The owner reports the failure occurred on May 30, 2023. The vehicle had 113,000 miles on the odometer at the time of the incident. The report was geocoded to North Carolina based on the filer's self-reported location. The affected component is categorized as latches/locks/linkages:electronic lock/latch actuator, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same DODGE GRAND CARAVAN cohort independently describe similar latches/locks/linkages:electronic lock/latch actuator failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 DODGE GRAND CARAVAN shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2017 Dodge Grand Caravan. The contact stated that the sliding door on the driverâs failed to close as needed. The contact took the vehicle to the dealer to be diagnosed and the contact was informed that the sliding door actuator had failed and needed to be replaced. The vehicle had not been repaired. The contact learned of an Extended Warranty Coverage; however, the vehicle was not included. The manufacturer was made aware of the failure. The approximate failure mileage was 113,000.
Complaint Details
| NHTSA Complaint ID | 1923552 |
| ODI Number | 11541632 |
| Date Filed | August 30, 2023 |
| Failure Date | May 30, 2023 |
| VIN | 2C4RDGCG1HR |
Similar LATCHES/LOCKS/LINKAGES:ELECTRONIC LOCK/LATCH ACTUATOR Complaints for 2017 DODGE GRAND CARAVAN
The contact owns a 2017 Dodge Grand Caravan. The contact stated that while the vehicle was parked, his children attempted to exit the vehicle through the passenger's side and driver's side sliding doo
The contact owns a 2017 Dodge Grand Caravan. The contact stated that the passengerâs side sliding door failed to open from inside or outside. The contact stated that he was unable to open the door m
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The contact owns a 2017 Dodge Grand Caravan. The contact stated that the driver's side rear sliding door would not unlock or open. The door lever was inoperable. The dealer was made aware of the failu
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.