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2020 JEEP GLADIATOR — Complaint #2086027

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NHTSA Complaint about ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL filed April 25, 2025

NHTSA complaint #2086027 (ODI reference 11656784) concerns a 2020 JEEP GLADIATOR and was filed on April 25, 2025. The owner reports the failure occurred on March 25, 2025. The vehicle had 60,000 miles on the odometer at the time of the incident. The report was geocoded to Arkansas based on the filer's self-reported location. The affected component is categorized as electrical system: instrument cluster/panel, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same JEEP GLADIATOR cohort independently describe similar electrical system: instrument cluster/panel failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 JEEP GLADIATOR shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2020 JEEP GLADIATOR
Component
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
State
Arkansas
Mileage
60,000 mi

Complaint Description

The contact owns a 2020 Jeep Gladiator. The contact stated that while driving approximately 35-45 MPH, the instrument panel suddenly went black. The contact was unable to see any information displayed on the instrument panel. The vehicle was taken to the dealer who determined that the instrument panel needed to be replaced. The vehicle was not repaired. The dealer linked the failure to NHTSA Campaign Number: 24V652000 (Electrical System); however, the VIN was not included. The manufacturer was contacted; however, the contact was unable to speak with a representative. The failure mileage was 60,000.

Complaint Details

NHTSA Complaint ID 2086027
ODI Number 11656784
Date Filed April 25, 2025
Failure Date March 25, 2025
VIN 1C6JJTAG7LL

Similar ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL Complaints for 2020 JEEP GLADIATOR

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.