2017 FORD EXPLORER — Complaint #1956292
Open-data reference.
NHTSA Complaint about ENGINE AND ENGINE COOLING:COOLING SYSTEM:PUMP filed January 8, 2024
NHTSA complaint #1956292 (ODI reference 11564213) concerns a 2017 FORD EXPLORER and was filed on January 8, 2024. The owner reports the failure occurred on January 2, 2024. The vehicle had 59,800 miles on the odometer at the time of the incident. The report was geocoded to Texas based on the filer's self-reported location. The affected component is categorized as engine and engine cooling:cooling system:pump, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EXPLORER cohort independently describe similar engine and engine cooling:cooling system:pump failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 FORD EXPLORER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2017 Ford Explorer. The contact stated while driving 50 MPH, the engine temperature warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the internal water pump needed to be replaced. The vehicle was not repaired. The dealer was contacted, and it was stated that the vehicle was no longer under warranty. The manufacturer was notified of the failure and a case was opened. The failure mileage was 59,800.
Complaint Details
| NHTSA Complaint ID | 1956292 |
| ODI Number | 11564213 |
| Date Filed | January 8, 2024 |
| Failure Date | January 2, 2024 |
| VIN | 1FM5K8D83HG |
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.