2017 FORD EXPLORER — Complaint #1944460
Open-data reference.
NHTSA Complaint about ENGINE AND ENGINE COOLING:COOLING SYSTEM:PUMP filed November 20, 2023
NHTSA complaint #1944460 (ODI reference 11556076) concerns a 2017 FORD EXPLORER and was filed on November 20, 2023. The owner reports the failure occurred on November 20, 2023. The report was geocoded to Kansas based on the filer's self-reported location. The affected component is categorized as engine and engine cooling:cooling system:pump, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EXPLORER cohort independently describe similar engine and engine cooling:cooling system:pump failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 FORD EXPLORER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
I experienced the expulsion of coolant underneath the hood of my vehicle in the parking lot / driveways the past month or so. I took this into my mechanic and they diagnosed with water pump failure, need of timing chain assessment and 12 hours of expected labor. This issue has been recalled in Canada, but not here in the U.S. This is a significant amount of money to fix this and a safety issue as this vehicle is often driven in rural areas late at night. If inspection upon request is needed I can make it available.
Complaint Details
| NHTSA Complaint ID | 1944460 |
| ODI Number | 11556076 |
| Date Filed | November 20, 2023 |
| Failure Date | November 20, 2023 |
| VIN | 1FM5K7B84HG |
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.