2017 FORD EXPLORER — Complaint #1936867
Open-data reference.
NHTSA Complaint about ENGINE AND ENGINE COOLING:COOLING SYSTEM:PUMP filed October 19, 2023
NHTSA complaint #1936867 (ODI reference 11550807) concerns a 2017 FORD EXPLORER and was filed on October 19, 2023. The owner reports the failure occurred on October 18, 2023. The report was geocoded to Louisiana based on the filer's self-reported location. The affected component is categorized as engine and engine cooling:cooling system:pump, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EXPLORER cohort independently describe similar engine and engine cooling:cooling system:pump failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 FORD EXPLORER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
Mechanic confirmed water pump failure. Explorer was brought to mechanic for issue with heater. Upon inspection by mechanic, the coolant was low. Mechanic filled the coolant and left the vehicle idling. Water was seen leaking from undercarriage. Vehicle cannot be safely driven until water pump is replaced. Minimum cost of $2000 to complete repair.
Complaint Details
| NHTSA Complaint ID | 1936867 |
| ODI Number | 11550807 |
| Date Filed | October 19, 2023 |
| Failure Date | October 18, 2023 |
| VIN | 1FM5K7D88HG |
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.