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2020 FORD EXPLORER — Complaint #1761323

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NHTSA Complaint about BACK OVER PREVENTION: CAMERA SYSTEM filed August 4, 2021

NHTSA complaint #1761323 (ODI reference 11427750) concerns a 2020 FORD EXPLORER and was filed on August 4, 2021. The owner reports the failure occurred on November 15, 2019. The vehicle had 10 miles on the odometer at the time of the incident. The report was geocoded to New Jersey based on the filer's self-reported location. The affected component is categorized as back over prevention: camera system, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EXPLORER cohort independently describe similar back over prevention: camera system failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 FORD EXPLORER shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2020 FORD EXPLORER
Component
BACK OVER PREVENTION: CAMERA SYSTEM
State
New Jersey
Mileage
10 mi

Complaint Description

The contact owns a 2020 Ford Explorer. The contact stated the day he purchased the vehicle, the rearview camera turned blank as he was reversing out of the dealer parking lot. The warning message "Back Up Brake Assist Is Not Functioning" appeared on the instrument panel. The dealer diagnosed that the rear-view camera needed to be replaced. The contact stated that the vehicle was repaired however, the failure recurred while driving. The vehicle was taken back to the dealer and was repaired, however the failure persisted. The vehicle was taken back to the same dealer. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in NHTSA campaign number: 20V575000 (Visibility) due to the manufactured date. A case was opened and the contact was referred to the NHTSA for assistance. The vehicle was not repaired. The approximate failure mileage was 10. Consumer stated 5th camera has been installed.

Complaint Details

NHTSA Complaint ID 1761323
ODI Number 11427750
Date Filed August 4, 2021
Failure Date November 15, 2019
VIN 1FM5K8GC0LG

Similar BACK OVER PREVENTION: CAMERA SYSTEM Complaints for 2020 FORD EXPLORER

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.