Total Complaints
12 filings
SUBARU XV CROSSTREK HYBRID · model year
12 NHTSA complaints, 1 crash report for this specific cohort.
NHTSA overall rating
5 / 5 ★
New Car Assessment Program
The 2014SUBARUXV CROSSTREK HYBRID carries 12 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 1 crash, 0 fires, 2 injuries, and 0 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall 5/5 rating, with 4/5 front crash, 5/5 side crash, and 4/5 rollover scores derived from standardized barrier and dynamic tests.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2014 XV CROSSTREK HYBRID is structure:body with 3 filings, followed by unknown or other (3) and visibility/wiper (2). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability.
NHTSA currently has 14 investigation files overlapping the 2014 XV CROSSTREK HYBRID. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
12 filings
Crashes Reported
1 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| STRUCTURE:BODY | 3 |
| UNKNOWN OR OTHER | 3 |
| VISIBILITY/WIPER | 2 |
| SERVICE BRAKES | 1 |
| EXTERIOR LIGHTING | 1 |
| SUSPENSION | 1 |
| VISIBILITY:SUN/MOON ROOF ASSEMBLY | 1 |
ON INTERSTATE I-80 (SPEED LIMIT 75 MPH), I WAS DRIVING THE CAR USING CRUISE CONTROL AND THE CAR SUDDENLY POWERED OFF, WITH MANY DASHBOARD LIGHTS ON (THE CHECK ENGINE LIGHT, VEHICLE DYNAMICS CONTROL LIGHT, AND HILL START ASSIST LIGHT). I BARELY MANAGED TO PULL THE CAR OVER TO THE SIDE OF THE HIGHWAY AND TRIED TO RESTART THE CAR SEVERAL TIMES, BUT IT WOULDN'T START (THOUGH THE STARTER ITSELF WAS WORKING). FINALLY, THE CAR WAS TOWED. I WAS REALLY LUCKY THAT THE CARS BEHIND ME MANAGED TO AVOID ME. THIS ISN'T THE FIRST TIME THIS PROBLEM HAS OCCURRED. IN FEBRUARY 2019, THE CAR SUDDENLY STOPPED WITH THREE DASHBOARD LIGHTS ON (CHECK ENGINE LIGHT, VEHICLE DYNAMICS CONTROL LIGHT, HILL START ASSIST LIGHT). THIS WAS ENTIRELY THE SAME BEHAVIOR AS DESCRIBED ABOVE. IN THIS CASE I WAS ABLE TO RESTART THE CAR, BUT THE HYBRID ASPECT OF THE CAR DIDN'T WORK (THE BATTERY WAS NOT CHARGED, AND I COULD NOT USE CRUISE CONTROL), BUT I WAS ABLE TO USE THE CAR. IN JANUARY 2019, THE VEHICLE WOULDN'T START A
Mileage: 40
THREE TIMES IN THE LAST 45 DAYS CAR HAS BEEN FOR SERVICE. CAR HAS BEEN SHUTTING DOWN WHILE DRIVING. THE DEALER REPLACED THE HYBRID BATTERY. CAR IS STILL EXPERIENCING THE SAME PROBLEMS. SHUTS DOWN WHILE DRIVING, OR DE ACCELERATES. THE CAR HAS A LOSS OF POWER. WHEN TRYING TO ACCELERATE (GIVE IT GAS), THE OPPOSITE OCCURS, IT LOSES POWER TO THE POINT OF SHUTTING DOWN. MY CAR IS GOING TO KILL ME OR SOMEONE ELSE. WHILE ENTERING I-95 IN WPB FL ON 1/18/19 AT I EXPERIENCED A LOSS OF POWER AND HAD TO COAST TO THE EMERGENCY LANE. AFTER WAITING 5 MINUTES I WAS ABLE TO RESTART THE VEHICLE. 10 MILES OR SO LATER THE CAR SHUT DOWN WHILE IN THE MIDDLE LANE DUE TO NO POWER.
Mileage: 47,875
THE ISSUE: RIGHT PASSENGER SIDE WIPER DOES NOT CLEAR THE WINDSHIELD PROPERLY AND ICES UP SO BADLY THAT IT AFFECTS THE DRIVER SIDE WIPER AND VISIBILITY TO THE POINT THAT I HAVE TO PULL OFF THE ROAD AND MANUALLY CLEAR THE WINDSHIELD AND WIPERS BY HAND AND WITH A SCRAPPER, HENCE A SAFETY ISSUE. STEPS TAKEN PER SUBARU SERVICE DEPARTMENT. 1.) REPLACE WIPERS, NOT RESOLVED. 2.) REPLACED WIPER ARMS, NOT RESOLVED. 3.) SUBARU SAID IT MAY BE THE WINDSHIELD IS OUT OF SHAPE, FLAT SPOT. I ASKED IF THAT'S WARRANTY SINCE IT CAME ON THE CAR WHEN I PURCHASED IT NEW, NO, I HAD TO PAY FOR IT; NOT RESOLVED. 4.) REPLACED WIPERS 3 MORE TIMES WITH DIFFERENT BRANDS; ISSUE NOT RESOLVED. 5.) CALLED SUBARU CUSTOMER SERVICE DEPARTMENT WITH A COPY OF ALL WARRANTY AND SERVICE WORK TO DATE. AFTER A MONTH THEY REFERRED MY BACK TO THE DEALER TO HAVE THE WIPERS REPLACED. IT IS OBVIOUSLY NOT THE WIPERS. THE ONLY WAY TO KEEP THE WINDSHIELD FROM FREEZING TO THE POINT OF NOT BEING SAFE TO DRIVE IN MILD SNOW WEATH
Mileage: 800
THIS HAPPENED ON 2/26/2014: I WAS DRIVING MY HYBRID CROSSTREK THIS MORNING ON THE INTERSTATE. I HAD BEEN ON THE ROAD ABOUT 20-25 MINUTES. I HEARD A LOUD BANG AND HAD GLASS ALL OVER ME. I PULLED OVER TO THE SIDE OF THE ROAD QUICKLY. THANKFULLY MY GRANDSON OR ANOTHER PASSENGER WERE NOT WITH ME AS THEY WOULD HAVE HAD GLASS ALL OVER THEM TOO.
Mileage: 1,000
AS I WAS DRIVING IN THE HIGHWAY THE SUNROOF EXPLODED. I WAS DRIVING AT 65MPH AND ALL OF A SUDDEN I HEARD AN EXPLOSION WHEN I STOPPED THE CAR THE SUNROOF WAS BROKEN AS IF SOMEONE HAD PUNCH IT FROM THE INSIDE OUT. GLASSES WHEN EVERYWHERE CAUSING MINOR SCRATCHES IN MYSELF AND PASSANGER. IT WAS 87 F OUTSIDE AND 68F INSIDE THE CAR. NOW DEALER TELLS ME THIS IS COMMON.
Mileage: 9,000
WAS DRIVING ON INTERSTATE WITH CRUISE CONTROL SET TO 70MPH. HEARD A LOUD POP (SOUNDED LIKE A GUNSHOT). MOONROOF GLASS HAD EXPLODED OUT FROM THE CENTER OF THE GLASS. EDGE OF GLASS WAS PUSHED OUT LIKE IT HAD BLOWN OUT FROM THE INSIDE. SUNSHADE WAS OPEN. NO TRAFFIC AND NOTHING HIT THE ROOF BEFORE THE GLASS EXPLODED. TEMP INSIDE THE CAR WAS AROUND 65 DEGREES. TEMP OUTSIDE WAS IN THE MID TO HIGH 40'S. *TR
Mileage: 920
WAS DRIVING ON INTERSTATE WITH CRUISE CONTROL SET TO 70MPH. HEARD A LOUD POP (SOUNDED LIKE A GUNSHOT). MOONROOF GLASS HAD EXPLODED OUT FROM THE CENTER OF THE GLASS. EDGE OF GLASS WAS PUSHED OUT LIKE IT HAD BLOWN OUT FROM THE INSIDE. SUNSHADE WAS OPEN. NO TRAFFIC AND NOTHING HIT THE ROOF BEFORE THE GLASS EXPLODED. TEMP INSIDE THE CAR WAS AROUND 65 DEGREES. TEMP OUTSIDE WAS IN THE MID TO HIGH 40'S. *TR
Mileage: 920
WHILE WASHING MY CAR, MY FINGER SLIPPED INTO A HOLE SURROUNDED BY METAL AND SLICED MY FINGER. THE HOLES SHOULD EITHER BE CAPPED OR FILED DOWN SINCE THIS IS AN AREA RIGHT NEAR THE REAR HATCH RELEASE AND LICENSE PLATE BULB. *TR
Mileage: 800
WHILE WASHING MY CAR, MY FINGER SLIPPED INTO A HOLE SURROUNDED BY METAL AND SLICED MY FINGER. THE HOLES SHOULD EITHER BE CAPPED OR FILED DOWN SINCE THIS IS AN AREA RIGHT NEAR THE REAR HATCH RELEASE AND LICENSE PLATE BULB. *TR
Mileage: 800
PAINT IS PEELING FROM NEW CAR BUMPER. SUBARU REFUSES TO FIX UNDER WARRANTY. *TR
Mileage: 100
STRUT MOUNT BOLT SHEARED OFF WHEN USING A TORQUE WRENCH AT THE CORRECT SETTING. WEAK BOLT COULD LEAD TO AN ACCIDENT. *TR
Mileage: 1,000
THE VEHICLE WAS PARKED INSIDE MY GARAGE, POWER WAS OFF AND VEHICLE WAS UNMANNED. THE VEHICLE SOME HOW ROLLED OUT OF MY GARAGE DOWN MY SLOPED DRIVEWAY AND HIT A PARKED TRUCK ON THE OPPOSITE SIDE OF THE STREET. DAMAGES OF ABOUT $12,000 TO BOTH VEHICLES, THIS SUBARU WAS ONLY 30 DAYS OLD! STILL IS BAFFLING HOW THIS COULD HAPPEN WITHOUT WARNING. THANKFULLY NO ONE WAS HURT AND NO KIDS WERE PLAYING IN MY DRIVEWAY. *JS
Mileage: 550
Occupant Detection System (ODS) Failure
Passenger Front Air Bag Suppression
Front suspension control arm failure
FUEL PUMP LEAKS
FUEL LINE LEAK
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.