Total Complaints
51 filings
SUBARU ASCENT · model year
51 NHTSA complaints, 7 crash reports, and 3 active recalls for this specific cohort.
NHTSA overall rating
5 / 5 ★
New Car Assessment Program
The 2023SUBARUASCENT carries 51 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 7 crashes, 3 fires, 2 injuries, and 0 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall 5/5 rating, with 5/5 front crash, 5/5 side crash, and 4/5 rollover scores derived from standardized barrier and dynamic tests.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2023 ASCENT is service brakes with 8 filings, followed by visibility/wiper (6) and unknown or other (6). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 3 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.
NHTSA currently has 14 investigation files overlapping the 2023 ASCENT. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
51 filings
Crashes Reported
7 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| SERVICE BRAKES | 8 |
| VISIBILITY/WIPER | 6 |
| UNKNOWN OR OTHER | 6 |
| FORWARD COLLISION AVOIDANCE: WARNINGS | 4 |
| TIRES | 3 |
| AIR BAGS | 3 |
| FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | 3 |
| ELECTRICAL SYSTEM | 2 |
| ENGINE | 2 |
| SEATS | 2 |
| WHEELS | 2 |
| LANE DEPARTURE: WARNING | 2 |
| POWER TRAIN | 2 |
| VEHICLE SPEED CONTROL | 2 |
| SUSPENSION | 1 |
POWER TRAIN:DRIVELINE:DRIVESHAFT
Subaru of America, Inc. (Subaru) is recalling certain 2023 Outback, Legacy, Ascent, and Impreza vehicles. The center support bolts for the driveshaft may loosen, resulting in the disconnection of the front end of the driveshaft.
TIRES
Subaru of America, Inc. (Subaru) is recalling certain 2023 Ascent vehicles equipped with 20-inch wheels. The internal tire bead may have been damaged during the wheel mounting process.
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
Subaru of America, Inc. (Subaru) is recalling certain 2023 Ascent vehicles. The left or right front lower control arm may have an improperly tightened ball joint castle nut which can result in retention pin failure and separation of the ball joint from the lower control arm.
I was entering an intersection to make a left-hand turn. I was driving at a low speed. My foot was pressing the accelerator and the car entered the intersection. In the middle of the intersection, the car wheels suddenly stopped turning. There was nothing in front of the car. Cars behind me began honking since my car stopped suddenly and unexpectedly while I saw a notice displayed on the car messaging, but I do not know what it said. I am unsure if the car engine turned off or not, but I remember turning on my hazard lights, putting the car in park and pressing the start button. I was able to drive out of the intersection to a safe location and turned off the car engine. I restarted the car and drove immediately to the dealer where I purchased the car from for them to evaluate it. It is currently being submitted for diagnostics at the car dealer. I told them I would make this safety report while I waited.
I was entering an intersection to make a left-hand turn. I was driving at a low speed. My foot was pressing the accelerator and the car entered the intersection. In the middle of the intersection, the car wheels suddenly stopped turning. There was nothing in front of the car. Cars behind me began honking since my car stopped suddenly and unexpectedly while I saw a notice displayed on the car messaging, but I do not know what it said. I am unsure if the car engine turned off or not, but I remember turning on my hazard lights, putting the car in park and pressing the start button. I was able to drive out of the intersection to a safe location and turned off the car engine. I restarted the car and drove immediately to the dealer where I purchased the car from for them to evaluate it. It is currently being submitted for diagnostics at the car dealer. I told them I would make this safety report while I waited.
When crossing a bridge at 40 mph with wide open lanes and shoulders the vehicle on cruise control suddenly braked aggressively and came to a full stop in the middle of a state highway bridge. Conditions were daylight, headed towards sun, no shadows on bridge. The road surface was smooth asphalt. There were shoulders as wide as the active lanes. There was no warning and very little time for a driver reaction. This type of vehicle behavior will most certainly cause rear end collisions.
Incident Description â Event 1 On August 28, 2025, at approximately 4:45 p.m. while driving on Sugar Ridge Road, my 2023 Subaru Ascent suddenly jerked violently into the left lane without warning while the EyeSight Driver Assist system was active. I had to take immediate corrective action to maintain control and avoid a head-on collision. This behavior has occurred on multiple occasions under similar circumstances. My husband has also experienced the same issue while driving, which demonstrates this is not an isolated event. Incident Description â Event 2 On multiple other occasions, while the EyeSight Driver Assist system was engaged, the vehicle veered dangerously close to a semi-truck traveling beside us. I had to react instantly to prevent sideswiping the truck, which could have resulted in a severe accident. We have noticed this behavior occurs nearly every time we are alongside a semi-truck on the highway.
Incident Description â Event 1 On August 28, 2025, at approximately 4:45 p.m. while driving on Sugar Ridge Road, my 2023 Subaru Ascent suddenly jerked violently into the left lane without warning while the EyeSight Driver Assist system was active. I had to take immediate corrective action to maintain control and avoid a head-on collision. This behavior has occurred on multiple occasions under similar circumstances. My husband has also experienced the same issue while driving, which demonstrates this is not an isolated event. Incident Description â Event 2 On multiple other occasions, while the EyeSight Driver Assist system was engaged, the vehicle veered dangerously close to a semi-truck traveling beside us. I had to react instantly to prevent sideswiping the truck, which could have resulted in a severe accident. We have noticed this behavior occurs nearly every time we are alongside a semi-truck on the highway.
The passenger-side mirror on my Ascent has been damaged and removed since March 2025. I paid for the part on April 8, 2025 and was told it would arrive in a few weeks. As of July 1, 2025, the part has been delayed until August. The mirror is critical for visibility and safe operation. My wife drives this car daily with our infant. Subaru has refused to provide a rental, and the car is unsafe. Iâve contacted Subaru Corporate with no resolution, despite my continued persistence in contacting them through visits to their dealership in Plano, TX and several emails.
The windshield on the 2023 is extremely susceptible to cracking easily. Chips turn to cracks within minutes
Formal Complaint Summary (VIN: [XXX] ) I am submitting this formal complaint concerning a 2023 Subaru Ascent Onyx Edition Limited (VIN: [XXX] ), which continues to experience brake-related safety defects despite recall repairs and repeated service attempts during the warranty period. Subaru of America issued Service Bulletin 06-92-24 in July 2024, which extended warranty coverage and acknowledged systemic issues with front brake componentsâspecifically brake pulsation, squealing, pedal softness, and vibration. Subaru developed new components and repair protocols to address these issues, including new rotors, tie bars, pad kits, and a revised installation process. In September 2024, I brought the vehicle to CMAâs Subaru of Winchester after experiencing symptoms covered under the recall. Subaru replaced all required recall components. However, the defect returned in March 2025, while driving from Indianapolis to Winchester, now worse than beforeâresulting in violent steering whe
I am filing a formal complaint against Subaru of America regarding a safety defect in my 2023 Subaru Ascent (VIN: [XXX] ) and their failure to honor warranty and recall obligations. Subaru issued recall TSB 06-92-24 to address front brake vibration by replacing rotors and pads with upgraded parts. My vehicle received this repair in September 2024. Less than 9,000 miles later, the exact same symptoms returnedâsteering wheel shaking and brake pulsation. In April 2025, Subaru resurfaced the upgraded rotors instead of replacing them, violating their own TSB, which prohibits unnecessary resurfacing and mandates rotor replacement if runout exceeds 0.05 mm. An independent inspection dated April 9, 2025, confirmed: Left front rotor measures 29.0 mm with 0.5 mm runout (10x Subaruâs limit) Right front rotor also measures 29.0 mm Subaruâs dealership claimed the rotors were 30.09 mm and 29.50 mmâinaccurate and misleading Subaru returned the vehicle in an unsafe condition with docum
The warning lights on the car flashed and the car shut down. I was on the highway. I called 911 and they told me to quickly and safely exit the car. Less than a minute later, the engine combusted and the car was engulfed in flames.
The warning lights on the car flashed and the car shut down. I was on the highway. I called 911 and they told me to quickly and safely exit the car. Less than a minute later, the engine combusted and the car was engulfed in flames.
The warning lights on the car flashed and the car shut down. I was on the highway. I called 911 and they told me to quickly and safely exit the car. Less than a minute later, the engine combusted and the car was engulfed in flames.
The contact owns a 2023 Subaru Ascent. The contact stated that the Eyesight system was intermittently inoperable. A message indicating that the Eyesight function was disabled was displayed. Additionally, the contact stated that the Eyesight icon turned from green to white with a line across. The vehicle was taken to the dealer, where the failure could not be replicated. The dealer advised the contact to keep records of occurrences of the failure. The contact followed the dealer's instructions. The contact stated that upon following up with the dealer, the dealer informed the contact that the regional field engineer had been notified of the failure and advised that there was no remedy to correct the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 3,000.
The contact owns a 2023 Subaru Ascent. The contact stated that the Eyesight system was intermittently inoperable. A message indicating that the Eyesight function was disabled was displayed. Additionally, the contact stated that the Eyesight icon turned from green to white with a line across. The vehicle was taken to the dealer, where the failure could not be replicated. The dealer advised the contact to keep records of occurrences of the failure. The contact followed the dealer's instructions. The contact stated that upon following up with the dealer, the dealer informed the contact that the regional field engineer had been notified of the failure and advised that there was no remedy to correct the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 3,000.
The contact owns a 2023 Subaru Ascent. The contact stated that the Eyesight system was intermittently inoperable. A message indicating that the Eyesight function was disabled was displayed. Additionally, the contact stated that the Eyesight icon turned from green to white with a line across. The vehicle was taken to the dealer, where the failure could not be replicated. The dealer advised the contact to keep records of occurrences of the failure. The contact followed the dealer's instructions. The contact stated that upon following up with the dealer, the dealer informed the contact that the regional field engineer had been notified of the failure and advised that there was no remedy to correct the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 3,000.
2023 Subaru Ascent Touring. Front windshield easily cracked from minor rock strikes 3 times within 20 months. Replacement with Subarus OEM glasses twice already within 3 months. Now a new crack needs repair or potential replacement. Defective windshield that cannot withhold minor impact is clearly serious safety concern, increased stress on owner and burden on insurance, and impact to vehicle structural integrity for repeated replacements, and depreciation of vehicle value.
Unusual wear on tires - 7/32 at 8000 miles, 5/32 at 15000 miles, advised to replace all tires at 15000 miles. Existing recall WRH-23 covering vehicles manufactured between Dec 2022 and Jan 2023. My vehicle shows manufacturing date of March 2023 but I believe may be part of the same issue. See below Subaru of America, Inc. (Subaru) is initiating a new safety recall and stop sale for certain 2023 model year Ascent vehicles equipped with 20-inch wheels. Description of the Defect and Safety Risk The vehicles included in this recall/stop sale may be equipped with tires that were damaged during the wheel mounting and assembly process. A misaligned bead guide arm on the tire mounting equipment may have caused excessive stress on the tire bead during mounting, possibly causing damage to the internal structure of the tire. Internal damage to the tire bead may lead to structural failure of the tire and rapid tire deflation, increasing the risk of a crash. Remedy For all potentially affected veh
There was a SUDDEN and UNINTENDED acceleration without the driver input while braking to park going approximately 1 - 2 MPH. Our safety was at risk. The vehicle was not in our control. A police report was generated. Rather than stopping we crashed into the apartment building causing significant damage to both the apartment and our vehicle. There were no warnings, no automatic braking to avoid the collision, the air bags did not deploy. The total damages are still being determined by the dealer and insurance company.
There was a SUDDEN and UNINTENDED acceleration without the driver input while braking to park going approximately 1 - 2 MPH. Our safety was at risk. The vehicle was not in our control. A police report was generated. Rather than stopping we crashed into the apartment building causing significant damage to both the apartment and our vehicle. There were no warnings, no automatic braking to avoid the collision, the air bags did not deploy. The total damages are still being determined by the dealer and insurance company.
There was a SUDDEN and UNINTENDED acceleration without the driver input while braking to park going approximately 1 - 2 MPH. Our safety was at risk. The vehicle was not in our control. A police report was generated. Rather than stopping we crashed into the apartment building causing significant damage to both the apartment and our vehicle. There were no warnings, no automatic braking to avoid the collision, the air bags did not deploy. The total damages are still being determined by the dealer and insurance company.
Occupant Detection System (ODS) Failure
Passenger Front Air Bag Suppression
Front suspension control arm failure
FUEL PUMP LEAKS
FUEL LINE LEAK
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.