Total Complaints
19 filings
NISSAN MURANO · model year
19 NHTSA complaints, 3 crash reports, and 2 active recalls for this specific cohort.
NHTSA overall rating
5 / 5 ★
New Car Assessment Program
The 2025NISSANMURANO carries 19 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 3 crashes, 0 fires, 8 injuries, and 0 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall 5/5 rating, with 4/5 front crash, 5/5 side crash, and 4/5 rollover scores derived from standardized barrier and dynamic tests.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2025 MURANO is electrical system with 4 filings, followed by power train (3) and engine (2). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 2 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.
NHTSA currently has 54 investigation files overlapping the 2025 MURANO, and 5 remain open. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
19 filings
Crashes Reported
3 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| ELECTRICAL SYSTEM | 4 |
| POWER TRAIN | 3 |
| ENGINE | 2 |
| FORWARD COLLISION AVOIDANCE: WARNINGS | 2 |
| LANE DEPARTURE: BLIND SPOT DETECTION | 1 |
| ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL | 1 |
| AIR BAGS | 1 |
| SEAT BELTS | 1 |
| WHEELS | 1 |
| FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL | 1 |
| BACK OVER PREVENTION: WARNINGS | 1 |
| UNKNOWN OR OTHER | 1 |
BACK OVER PREVENTION:SOFTWARE
Nissan North America, Inc. (Nissan) is recalling certain 2025 Murano, 2025-2026 Armada, and Infiniti QX80 vehicles. A software error may occur in the In-Vehicle Infotainment (IVI) system at vehicle startup, resulting in the rearview camera image not displaying when the vehicle is shifted into revers
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
Nissan North America, Inc. (Nissan) is recalling certain 2025 Murano, Pathfinder, and INFINITI QX60 vehicles. One or both front brake caliper assemblies may have reduced strength and could break. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard
1. The digital dashboard completely failed 3 times. Bluetooth was connected temporarily and now people cannot hear me through the system. 2. When my dashboard was disabled, I couldn't drive and was afraid for my life and afraid for my passenger's lives. 3. I have spoken with, the service manager, the general manger, the service supervisor, several service personal, Nissan Consumer Complaint case# 55627413 (Mo) and case# 55627413 (Johnathan) and case# 55993270. 4. The vehicle was on 3 occasions with no results. 5. There were no warnings of any kind, the problems started the following day when we were inspecting the car in the daylight.
New leased 2025 Nissan Murano vehicle 7,386 miles with recent software upgrade by Nissan dealer, Keyport, New Jersey. As I accelerated from a complete stop, the vehicle experienced an unintended increased excessive speed acceleration and when I applied the brakes to slow the vehicle, the acceleration wouldn't stop knocking me back into my headrest hurting my neck and right ankle. I had to shut off the vehicle to stop it. I then proceeded to attempt restarting to exit the roadway safely and it failed to start keeping in the lane of traffic. A message displayed to update the vehicle software which I did immediately and was unable to restart during vehicle requested update. I put on my hazard lights remaining in the vehicle as snow banks covered each side of the road and it wasn't safe to exit my vehicle with traffic and ice conditions. I was put into a situation where I could not exit the roadway and vehicles were approaching my rear as I was in a single lane roadway with traffic had goi
New leased 2025 Nissan Murano vehicle 7,386 miles with recent software upgrade by Nissan dealer, Keyport, New Jersey. As I accelerated from a complete stop, the vehicle experienced an unintended increased excessive speed acceleration and when I applied the brakes to slow the vehicle, the acceleration wouldn't stop knocking me back into my headrest hurting my neck and right ankle. I had to shut off the vehicle to stop it. I then proceeded to attempt restarting to exit the roadway safely and it failed to start keeping in the lane of traffic. A message displayed to update the vehicle software which I did immediately and was unable to restart during vehicle requested update. I put on my hazard lights remaining in the vehicle as snow banks covered each side of the road and it wasn't safe to exit my vehicle with traffic and ice conditions. I was put into a situation where I could not exit the roadway and vehicles were approaching my rear as I was in a single lane roadway with traffic had goi
When driving vehicle into sunlight a system warning light displays saying â Driving Aids temporarily disabled, poor visibility. This warning has displayed during all day parts and occurs immediately when the sun is directed at the front of the car. Have had the car at the dealership and showed them pictures of warning light. Dealer noted car did not exhibit customers concern at this time. I do not know if they drove car with sun on front of car. I contacted Nissan Consumer Affairs and they opened a case per my concern, (# 56110400) resolution is that Nissan considers this Warning light coming on to be â Normal Operationsâ, therefore there is nothing more to do. They said that the front camera is sensitive to the sunlight. I am to drive around with the warning light coming on. I inquired with Nissan about what specific â driving aidsâ are limited during this time. They could not answer my question. I am concerned that under these driving conditions, which I consider nor
When driving vehicle into sunlight a system warning light displays saying â Driving Aids temporarily disabled, poor visibility. This warning has displayed during all day parts and occurs immediately when the sun is directed at the front of the car. Have had the car at the dealership and showed them pictures of warning light. Dealer noted car did not exhibit customers concern at this time. I do not know if they drove car with sun on front of car. I contacted Nissan Consumer Affairs and they opened a case per my concern, (# 56110400) resolution is that Nissan considers this Warning light coming on to be â Normal Operationsâ, therefore there is nothing more to do. They said that the front camera is sensitive to the sunlight. I am to drive around with the warning light coming on. I inquired with Nissan about what specific â driving aidsâ are limited during this time. They could not answer my question. I am concerned that under these driving conditions, which I consider nor
When driving vehicle into sunlight a system warning light displays saying â Driving Aids temporarily disabled, poor visibility. This warning has displayed during all day parts and occurs immediately when the sun is directed at the front of the car. Have had the car at the dealership and showed them pictures of warning light. Dealer noted car did not exhibit customers concern at this time. I do not know if they drove car with sun on front of car. I contacted Nissan Consumer Affairs and they opened a case per my concern, (# 56110400) resolution is that Nissan considers this Warning light coming on to be â Normal Operationsâ, therefore there is nothing more to do. They said that the front camera is sensitive to the sunlight. I am to drive around with the warning light coming on. I inquired with Nissan about what specific â driving aidsâ are limited during this time. They could not answer my question. I am concerned that under these driving conditions, which I consider nor
My wife was driving the vehicle on [XXX] between Leesburg and Purcellville Virginia when a catastrophic tire failure occurred. The right front tire tread totally separated from the sidewall while driving at approximately 60 miles per hour. She told me that she saw the tire pressure warning light illuminate just before the tire failure. She could feel the immediate effect resulting in strong vibration and impact on maintaining control. Fortunately, she was in the right lane and had the presence of mind to pull off the road on to the shoulder. There was heavy traffic at that time and this incident could have resulted in loss of control of the vehicle and a collision. I had recently checked the tire pressures and they were all set correctly. She called me on her cellphone and I drove my car to meet her. I replaced the damaged tire/wheel with a temporary spare. I am a retired Technical Compliance Manager for Nissan where I was responsible for dealing with any safety issues on Niss
While accelerating there's a delay when pressing the gas pedal and then a surge in power with understeer causing dangerous lurching forward. Dangerous to merge into traffic and very unpredictable.
My wife had bought a new 2025 Nissan Murano two days earlier for our 28th Wedding Anniversary. We were rear-ended at a high rate of speed and pushed into a parking lot and went through a chain link fence and hit 3 parked cars. The front end was also at a high rate of speed. My Wife hit her head on the dash with no dash airbag deployment and My Steering wheel airbag did not deploy. This caused my wife and I to have broken backs I had L2 fracture and Immediate fusion with titanium pins and rods. Wife had L1 fracture front and back. I was airlifted to trauma center and my wife air was not there and they took her by Ambulance to trauma center. this is a defect from factory that needs a recall and don't sell this 2025 Nissan Murano until recall has fixed the issue.
My wife had bought a new 2025 Nissan Murano two days earlier for our 28th Wedding Anniversary. We were rear-ended at a high rate of speed and pushed into a parking lot and went through a chain link fence and hit 3 parked cars. The front end was also at a high rate of speed. My Wife hit her head on the dash with no dash airbag deployment and My Steering wheel airbag did not deploy. This caused my wife and I to have broken backs I had L2 fracture and Immediate fusion with titanium pins and rods. Wife had L1 fracture front and back. I was airlifted to trauma center and my wife air was not there and they took her by Ambulance to trauma center. this is a defect from factory that needs a recall and don't sell this 2025 Nissan Murano until recall has fixed the issue.
My wife had bought a new 2025 Nissan Murano two days earlier for our 28th Wedding Anniversary. We were rear-ended at a high rate of speed and pushed into a parking lot and went through a chain link fence and hit 3 parked cars. The front end was also at a high rate of speed. My Wife hit her head on the dash with no dash airbag deployment and My Steering wheel airbag did not deploy. This caused my wife and I to have broken backs I had L2 fracture and Immediate fusion with titanium pins and rods. Wife had L1 fracture front and back. I was airlifted to trauma center and my wife air was not there and they took her by Ambulance to trauma center. this is a defect from factory that needs a recall and don't sell this 2025 Nissan Murano until recall has fixed the issue.
While driving my new 2025 Nissan Murano (owned for 3 weeks), I parked the vehicle and exited. I realized the car was sticking out into traffic, so I got back inside to restart it. When I attempted to start the vehicle, the dashboard displayed the message: âWarning: Key system error â see ownerâs manualâ and the car would not start. The vehicle remained disabled for at least 10 minutes while partially obstructing traffic, creating a safety hazard. I contacted the dealership immediately, and they advised me not to drive the car until it could be inspected. The vehicle was towed to the dealership, where it was held for 24 hours. After consulting with Nissan, the dealer reported that the issue may have been caused by not pressing the âparkâ button prior to shutting off the engine, and that the system may intentionally shut down for 10 minutes to perform a âsafety check.â This explanation was concerning, as the car became unexpectedly disabled without prior warning or sympto
While driving my new 2025 Nissan Murano (owned for 3 weeks), I parked the vehicle and exited. I realized the car was sticking out into traffic, so I got back inside to restart it. When I attempted to start the vehicle, the dashboard displayed the message: âWarning: Key system error â see ownerâs manualâ and the car would not start. The vehicle remained disabled for at least 10 minutes while partially obstructing traffic, creating a safety hazard. I contacted the dealership immediately, and they advised me not to drive the car until it could be inspected. The vehicle was towed to the dealership, where it was held for 24 hours. After consulting with Nissan, the dealer reported that the issue may have been caused by not pressing the âparkâ button prior to shutting off the engine, and that the system may intentionally shut down for 10 minutes to perform a âsafety check.â This explanation was concerning, as the car became unexpectedly disabled without prior warning or sympto
The contact owns a 2025 Nissan Murano. The contact stated that while driving approximately 45-55 MPH in a construction zone, the vehicle unintendedly veered towards the wall. The contact was able to steer the vehicle to the intended direction. The vehicle was taken to the dealer, where the Lane Departure camera was replaced. The contact also stated that the infotainment system displayed a gray image and could not be turned off. The dealer pushed the ON/OFF button of the infotainment system for an extended period, and the infotainment system was reset. The contact stated while driving 5-10 MPH, the vehicle came to a complete stop and shifted to park(P) independently. The contact stated that the engine had turned off, but the infotainment system was still on. The contact attempted to turn off and restart the vehicle and attempted to shift out of park(P), but the vehicle failed to respond as intended. The contact walked to the dealer and returned to the vehicle with a dealer's representat
Mileage: 6,500
[XXX] at 1378 miles received a malfunction warning light for lane departure. [XXX] at 1875 miles pulling out from my home to Railroad Street the engine started sounding really loud like a motorcycle engine and started to decelerate which could have caused an accident. Video was taken, vehicle was taken to Matt Bowers Nissan 7/11/25 and states issue could not be duplicated and that the engine noise is normal. Engine sounds really loud each time the vehicle is started and again was told by Service Technician Foreman Ken that he has seen similar vehicles with the same problem, and this is normal and preceded to tell me about other noises that I will here that is also normal. Here a sound like valves is tapping. New vehicle should be quiet, and this one is very noisy. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
[XXX] at 1378 miles received a malfunction warning light for lane departure. [XXX] at 1875 miles pulling out from my home to Railroad Street the engine started sounding really loud like a motorcycle engine and started to decelerate which could have caused an accident. Video was taken, vehicle was taken to Matt Bowers Nissan 7/11/25 and states issue could not be duplicated and that the engine noise is normal. Engine sounds really loud each time the vehicle is started and again was told by Service Technician Foreman Ken that he has seen similar vehicles with the same problem, and this is normal and preceded to tell me about other noises that I will here that is also normal. Here a sound like valves is tapping. New vehicle should be quiet, and this one is very noisy. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
[XXX] at 1378 miles received a malfunction warning light for lane departure. [XXX] at 1875 miles pulling out from my home to Railroad Street the engine started sounding really loud like a motorcycle engine and started to decelerate which could have caused an accident. Video was taken, vehicle was taken to Matt Bowers Nissan 7/11/25 and states issue could not be duplicated and that the engine noise is normal. Engine sounds really loud each time the vehicle is started and again was told by Service Technician Foreman Ken that he has seen similar vehicles with the same problem, and this is normal and preceded to tell me about other noises that I will here that is also normal. Here a sound like valves is tapping. New vehicle should be quiet, and this one is very noisy. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2025 Nissan Murano. The contact stated that upon starting the vehicle, several unknown warning lights illuminated, and the message "Warning Malfunctioning" was displayed. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 700.
Mileage: 700
The contact owns a 2025 Nissan Murano. The contact stated that while driving at an undisclosed speed, the message "Warning Malfunction See Owner's Manual" was displayed, and an unknown warning light was illuminated. Additionally, the Lane Departure Blind Spot Detection feature failed to function properly. The vehicle was taken to the dealer, who determined that an unknown sensor needed to be replaced. The vehicle was not yet repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 200.
Mileage: 200
Driver Airbag Inflator Rupture
Inner Tie Rod Failures
Side curtain air bags may deploy inadvertently
Reduced Power After Engine Stall
Loss of motive power due to broken crankshaft with no ability to restart.
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.