2004 TOYOTA SIENNA — Complaint #917073
Open-data reference.
NHTSA Complaint about STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS filed May 3, 2012
NHTSA complaint #917073 (ODI reference 10457223) concerns a 2004 TOYOTA SIENNA and was filed on May 3, 2012. The owner reports the failure occurred on April 29, 2012. The vehicle had 87,592 miles on the odometer at the time of the incident. The report was geocoded to California based on the filer's self-reported location. The affected component is categorized as structure:body:tailgate:hinge and attachments, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TOYOTA SIENNA cohort independently describe similar structure:body:tailgate:hinge and attachments failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2004 TOYOTA SIENNA shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
TAIL GATE DROPPED WITHOUT WARNING FALLING 4 TIMES AND STRIKING OPERATOR ON HEAD. ITEM WAS RECALLED IN 2008 AND TOYOTA IS FAILING TO MAKE THE REPAIR UNDER THE RECALL. THIS RECALL SHOULD COVER THIS INCIDENT AS IT IS STILL THE SAME PROBLEM AND IS DANGEROUS. THE FIX WAS NOT PERFORMED PROPERLY OTHERWISE THE SAFETY WOULD WORK AND THE TAIL GAIT WOULD NOT DROP ONTO THE OPERATORS HEAD. *TR
Complaint Details
| NHTSA Complaint ID | 917073 |
| ODI Number | 10457223 |
| Date Filed | May 3, 2012 |
| Failure Date | April 29, 2012 |
| VIN | 5TDBA22C54S |
Similar STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS Complaints for 2004 TOYOTA SIENNA
The contact owns a 2004 Toyota Sienna. The contact stated while the vehicle was parked, the tailgate inadvertently opened, then closed independently. There was no warning light illuminated. The vehicl
THE POWER LIFTGATE OF MY 2004 TOYOTA SIENNA HAS FAILED. THE LIFTGATE HAS UNEXPECTEDLY CLOSED, BUT IS NOW INOPERABLE DUE TO STRUT FAILURE. THE LIFTGATE IS VERY HEAVY AND CLOSES WITH MUCH FORCE. *TR
2004 TOYOTA SIENNA WITH TAILGATE FAILURE. CONSUMER STATES THAT TAILGATE FELL WHEN IT WAS OPENED. LUCKILY THE CHILD WAS ABLE TO MOVE QUICK ENOUGH SO NO INJURY OCCURRED. CONSUMER BELIEVES THE HYDRAULIC
POWER TAILGATE/REAR HATCH COMES DOWN WITHOUT WARNING. IT WOULD ONLY DO IT ONCE AND A WHILE BUT NOW ITS EVERYTIME. MY WIFE HAS BEEN CAUGHT WHEN IT COMES DOWN. EVEN WHEN MANUALLY PULLING THE TAILGATE
OUT OF THE BLUE OUR TAILGATE NO LONGER STAYS UP. THE TRUNK STRUTS NEED REPLACING ACCORDING TO THE DEALER. OUR FIVE YEAR OLD TOLD US OF THIS PROBLEM WHEN HE WAS TRYING TO GET SOMETHING OUT OF THE BAC
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.