2004 TOYOTA SIENNA — Complaint #1885849
Open-data reference.
NHTSA Complaint about STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS filed April 6, 2023
NHTSA complaint #1885849 (ODI reference 11515790) concerns a 2004 TOYOTA SIENNA and was filed on April 6, 2023. The owner reports the failure occurred on March 31, 2023. The vehicle had 140,000 miles on the odometer at the time of the incident. The report was geocoded to Ohio based on the filer's self-reported location. The affected component is categorized as structure:body:tailgate:hinge and attachments, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TOYOTA SIENNA cohort independently describe similar structure:body:tailgate:hinge and attachments failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2004 TOYOTA SIENNA shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2004 Toyota Sienna. The contact stated while the vehicle was parked, the tailgate inadvertently opened, then closed independently. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the tailgate hydraulic struts needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that she noticed that the failure had reoccurred in 30-degree temperatures on two occasions. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 140,000.
Complaint Details
| NHTSA Complaint ID | 1885849 |
| ODI Number | 11515790 |
| Date Filed | April 6, 2023 |
| Failure Date | March 31, 2023 |
| VIN | 5TDZA22C64S |
Similar STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS Complaints for 2004 TOYOTA SIENNA
TAIL GATE DROPPED WITHOUT WARNING FALLING 4 TIMES AND STRIKING OPERATOR ON HEAD. ITEM WAS RECALLED IN 2008 AND TOYOTA IS FAILING TO MAKE THE REPAIR UNDER THE RECALL. THIS RECALL SHOULD COVER THIS INCI
THE POWER LIFTGATE OF MY 2004 TOYOTA SIENNA HAS FAILED. THE LIFTGATE HAS UNEXPECTEDLY CLOSED, BUT IS NOW INOPERABLE DUE TO STRUT FAILURE. THE LIFTGATE IS VERY HEAVY AND CLOSES WITH MUCH FORCE. *TR
2004 TOYOTA SIENNA WITH TAILGATE FAILURE. CONSUMER STATES THAT TAILGATE FELL WHEN IT WAS OPENED. LUCKILY THE CHILD WAS ABLE TO MOVE QUICK ENOUGH SO NO INJURY OCCURRED. CONSUMER BELIEVES THE HYDRAULIC
POWER TAILGATE/REAR HATCH COMES DOWN WITHOUT WARNING. IT WOULD ONLY DO IT ONCE AND A WHILE BUT NOW ITS EVERYTIME. MY WIFE HAS BEEN CAUGHT WHEN IT COMES DOWN. EVEN WHEN MANUALLY PULLING THE TAILGATE
OUT OF THE BLUE OUR TAILGATE NO LONGER STAYS UP. THE TRUNK STRUTS NEED REPLACING ACCORDING TO THE DEALER. OUR FIVE YEAR OLD TOLD US OF THIS PROBLEM WHEN HE WAS TRYING TO GET SOMETHING OUT OF THE BAC
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.