2024 ACURA ZDX — Complaint #2176910
Open-data reference.
NHTSA Complaint about UNKNOWN OR OTHER filed February 14, 2026
NHTSA complaint #2176910 (ODI reference 11718043) concerns a 2024 ACURA ZDX and was filed on February 14, 2026. The owner reports the failure occurred on December 5, 2025. The report was geocoded to Florida based on the filer's self-reported location. The affected component is categorized as unknown or other, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same ACURA ZDX cohort independently describe similar unknown or other failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2024 ACURA ZDX shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
I am submitting this complaint regarding a significant safety-related failure in my 2024 Acura ZDX that occurred immediately after a dealer-installed software update. After my vehicle received a software update performed by an authorized Acura dealership, the entire infotainment system became inoperable. I was subsequently informed that the update caused a complete failure of the unit and that full replacement of the infotainment module is required. As a result of this failure, the following systems are nonfunctional: Hands-free Bluetooth (unable to make or receive calls legally and safely while driving) Audio/radio system Navigation system Climate control interface (controls integrated into the display) Phone charging capability The loss of hands-free Bluetooth functionality presents a direct safety concern, as drivers are required in many states to use hands-free systems while operating a vehicle. Additionally, the inability to access navigation and certain vehicle settings increases
Complaint Details
| NHTSA Complaint ID | 2176910 |
| ODI Number | 11718043 |
| Date Filed | February 14, 2026 |
| Failure Date | December 5, 2025 |
| VIN | 4W5KHMRK9R |
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.