2024 ACURA ZDX — Complaint #2170891
Open-data reference.
NHTSA Complaint about UNKNOWN OR OTHER filed January 28, 2026
NHTSA complaint #2170891 (ODI reference 11714007) concerns a 2024 ACURA ZDX and was filed on January 28, 2026. The owner reports the failure occurred on January 19, 2025. The report was geocoded to Illinois based on the filer's self-reported location. The affected component is categorized as unknown or other, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same ACURA ZDX cohort independently describe similar unknown or other failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2024 ACURA ZDX shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
I am filing this complaint due to a persistent and dangerous safety defect in my 2024 Acura ZDX. Since January 2025, the vehicle has suffered from recurring heating system failures. This has happened multiple times throughout the year, each time I have had this issue I have taken the vehicle to the dealership and have documented records that are verifiable. The issue most recently occured, on January 21, 2026, the heater failed and was blowing ice cold air, during a winter with 'Real Feel' temperatures of -25°F. The manufacturer has refused mechanical repairs (claiming it is a 'software issue') and has suggested I simply 'charge the car every time I stop' to generate heat. This is an inadequate technical remedy for a life-safety issue, especially as I transport three small children. The dealership is currently demanding the return of their loaner vehicle, which would leave my family stranded in dangerous, sub-zero conditions. My vehicle meets the statutory presumption of a Lemon un
Complaint Details
| NHTSA Complaint ID | 2170891 |
| ODI Number | 11714007 |
| Date Filed | January 28, 2026 |
| Failure Date | January 19, 2025 |
| VIN | 4W5KHMRK0RZ |
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.