2018 RAM 2500 — Complaint #2144208
Open-data reference.
NHTSA Complaint about VEHICLE SPEED CONTROL:CRUISE CONTROL filed October 29, 2025
NHTSA complaint #2144208 (ODI reference 11696404) concerns a 2018 RAM 2500 and was filed on October 29, 2025. The owner reports the failure occurred on September 4, 2025. The vehicle had 109,000 miles on the odometer at the time of the incident. The report was geocoded to Texas based on the filer's self-reported location. The affected component is categorized as vehicle speed control:cruise control, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same RAM 2500 cohort independently describe similar vehicle speed control:cruise control failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2018 RAM 2500 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part for the recall repair was not yet available. The contact stated that while driving at various speeds, a warning chime sounded, followed by the "Service ABS" message being displayed on the instrument panel. Due to the failure, the cruise control feature failed to operate as needed. The dealer was notified of the failure and confirmed that the part for the repair was unavailable. The contact was then informed that the vehicle could be serviced out-of-pocket and that the contact could file a reimbursement claim once the parts for the recall repair became available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 109,000.
Complaint Details
| NHTSA Complaint ID | 2144208 |
| ODI Number | 11696404 |
| Date Filed | October 29, 2025 |
| Failure Date | September 4, 2025 |
| VIN | 3C6UR5CL0JG |
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The contact owns a 2018 Ram 2500. The contact stated that the ABS warning light was illuminated. The contact stated that the traction control was unavailable and was not in service, and the cruise con
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.