2021 TESLA MODEL Y — Complaint #2023616
Open-data reference.
NHTSA Complaint about LANE DEPARTURE: ASSIST filed September 10, 2024
NHTSA complaint #2023616 (ODI reference 11613703) concerns a 2021 TESLA MODEL Y and was filed on September 10, 2024. The owner reports the failure occurred on August 9, 2024. The report was geocoded to Massachusetts based on the filer's self-reported location. The affected component is categorized as lane departure: assist, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TESLA MODEL Y cohort independently describe similar lane departure: assist failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2021 TESLA MODEL Y shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
What component or system failed or malfunctioned, and is it available for inspection upon request? System computer. After a Over the Air (OTA) update, most driver assistive functions are inoperative. System feedback display sometime goes black (speedometer, controls, backup camera, etc). After manufacturer serviced car to verify and resolve issue, issue was not corrected. Screen continues to error, asking for a software update. Per the manufacturer this is a computer issue with the cache, and being told to replace computer. How was your safety or the safety of others put at risk? Since the driver feedback display and cameras are sometimes non-functional. Back up camera can be unusable, lane keeping, and cruise control are inoperative. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? By an manufacturer repair center. Were there any war
Complaint Details
| NHTSA Complaint ID | 2023616 |
| ODI Number | 11613703 |
| Date Filed | September 10, 2024 |
| Failure Date | August 9, 2024 |
| VIN | 5YJYGDEE0MF |
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.