2018 RAM 3500 — Complaint #2012450
Open-data reference.
NHTSA Complaint about VEHICLE SPEED CONTROL:CRUISE CONTROL filed August 1, 2024
NHTSA complaint #2012450 (ODI reference 11605835) concerns a 2018 RAM 3500 and was filed on August 1, 2024. The owner reports the failure occurred on July 1, 2023. The vehicle had 67,500 miles on the odometer at the time of the incident. The report was geocoded to Kentucky based on the filer's self-reported location. The affected component is categorized as vehicle speed control:cruise control, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same RAM 3500 cohort independently describe similar vehicle speed control:cruise control failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2018 RAM 3500 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2018 Ram 3500. The contact stated while driving at an undisclosed speed, the ABS warning light illuminated, and the cruise control failed to activate. The dealer was contacted and stated that the failure was a known issue. The dealer stated that the ABS Control Module needed to be replaced. The vehicle was not repaired because the part was not available. The contact was placed on a waiting list. The manufacturer was not made aware of the failure. The failure mileage was 67,500.
Complaint Details
| NHTSA Complaint ID | 2012450 |
| ODI Number | 11605835 |
| Date Filed | August 1, 2024 |
| Failure Date | July 1, 2023 |
| VIN | 3C63RRHL9JG |
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.