2016 FORD EXPLORER — Complaint #2003986
Open-data reference.
NHTSA Complaint about POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER filed July 1, 2024
NHTSA complaint #2003986 (ODI reference 11597948) concerns a 2016 FORD EXPLORER and was filed on July 1, 2024. The owner reports the failure occurred on June 28, 2024. The vehicle had 94,400 miles on the odometer at the time of the incident. The report was geocoded to Kentucky based on the filer's self-reported location. The affected component is categorized as power train:automatic transmission:torque converter, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EXPLORER cohort independently describe similar power train:automatic transmission:torque converter failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2016 FORD EXPLORER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2016 Ford Explorer. The contact stated while stopped, the engine was idling rough. The contact stated that while accelerating, the vehicle was slow to respond and then jolted forward. While driving, reversing, or at a stop, the vehicle was shaking abnormally. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who determined that the failure was due to the torque converter. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 94,400.
Complaint Details
| NHTSA Complaint ID | 2003986 |
| ODI Number | 11597948 |
| Date Filed | July 1, 2024 |
| Failure Date | June 28, 2024 |
| VIN | 1FM5K7FHXGG |
Similar POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER Complaints for 2016 FORD EXPLORER
The contact owns a 2016 Ford Explorer. The contact stated that the vehicle experienced rough idles while his wife was driving the vehicle. The vehicle was taken to the dealer, where it was diagnosed
The contact owns a 2016 Ford Explorer. The contact stated while at a red light, the vehicle was shaking abnormally. No warning light was illuminated. The vehicle was drivable and was driven to a deale
The contact owns a 2016 Ford Explorer. The contact stated while driving 5 MPH and coming to a complete stop, the vehicle shuddered. The contact stated that the vehicle shuddered increasingly while at
The contact owns a 2016 Ford Explorer. The contact stated that while driving uphill, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The vehicle w
The contact owns a 2016 Ford Explorer. The contact stated that while at a complete stop, the vehicle was shifted into drive(D) and the brake pedal was released; however, the vehicle started shuddering
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.