2016 FORD EXPLORER — Complaint #1938372
Open-data reference.
NHTSA Complaint about POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER filed October 25, 2023
NHTSA complaint #1938372 (ODI reference 11551869) concerns a 2016 FORD EXPLORER and was filed on October 25, 2023. The owner reports the failure occurred on April 1, 2023. The vehicle had 70,000 miles on the odometer at the time of the incident. The report was geocoded to Michigan based on the filer's self-reported location. The affected component is categorized as power train:automatic transmission:torque converter, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EXPLORER cohort independently describe similar power train:automatic transmission:torque converter failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2016 FORD EXPLORER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2016 Ford Explorer. The contact stated that while driving uphill, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to a dealer and the contact was informed that the torque converter was defective and needed to be replaced. The manufacturer was notified of the failure and informed the contact that the vehicle was not under recall or warranty. The vehicle was not repaired. The failure mileage was approximately 70,000.
Complaint Details
| NHTSA Complaint ID | 1938372 |
| ODI Number | 11551869 |
| Date Filed | October 25, 2023 |
| Failure Date | April 1, 2023 |
| VIN | 1FM5K8DH7GG |
Similar POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER Complaints for 2016 FORD EXPLORER
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.