2016 FORD EXPLORER — Complaint #1988194
Open-data reference.
NHTSA Complaint about POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER filed May 1, 2024
NHTSA complaint #1988194 (ODI reference 11586347) concerns a 2016 FORD EXPLORER and was filed on May 1, 2024. The owner reports the failure occurred on January 31, 2024. The vehicle had 126,000 miles on the odometer at the time of the incident. The report was geocoded to Virginia based on the filer's self-reported location. The affected component is categorized as power train:automatic transmission:torque converter, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EXPLORER cohort independently describe similar power train:automatic transmission:torque converter failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2016 FORD EXPLORER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2016 Ford Explorer. The contact stated while driving 5 MPH and coming to a complete stop, the vehicle shuddered. The contact stated that the vehicle shuddered increasingly while at a complete stop. The contact stated that upon depressing the accelerator pedal to drive, the vehicle failed to respond. The contact stated that she depressed the accelerator pedal harder, and the vehicle responded. The check engine warning light was illuminated. Additionally, the contact stated that the failure recurred while reversing. The contact stated that the failure had been recurring. The vehicle was taken to the dealer, where it was diagnosed and determined that the torque converter, the Body Control Module (BCM), the solenoid body and transmission fluid and other unknown parts needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Numbers: 20B27 and 20N07. The manufacturer was notified of the failure and a case was opened. The manufac
Complaint Details
| NHTSA Complaint ID | 1988194 |
| ODI Number | 11586347 |
| Date Filed | May 1, 2024 |
| Failure Date | January 31, 2024 |
| VIN | 1FM5K7DH0GG |
Similar POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER Complaints for 2016 FORD EXPLORER
The contact owns a 2016 Ford Explorer. The contact stated that the vehicle experienced rough idles while his wife was driving the vehicle. The vehicle was taken to the dealer, where it was diagnosed
The contact owns a 2016 Ford Explorer. The contact stated while at a red light, the vehicle was shaking abnormally. No warning light was illuminated. The vehicle was drivable and was driven to a deale
The contact owns a 2016 Ford Explorer. The contact stated while stopped, the engine was idling rough. The contact stated that while accelerating, the vehicle was slow to respond and then jolted forwar
The contact owns a 2016 Ford Explorer. The contact stated that while driving uphill, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The vehicle w
The contact owns a 2016 Ford Explorer. The contact stated that while at a complete stop, the vehicle was shifted into drive(D) and the brake pedal was released; however, the vehicle started shuddering
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.