2012 FORD FUSION — Complaint #1994935
Open-data reference.
NHTSA Complaint about STEERING:ELECTRIC POWER ASSIST SYSTEM filed May 28, 2024
NHTSA complaint #1994935 (ODI reference 11591136) concerns a 2012 FORD FUSION and was filed on May 28, 2024. The owner reports the failure occurred on May 27, 2024. The vehicle had 140,000 miles on the odometer at the time of the incident. The report was geocoded to Tennessee based on the filer's self-reported location. The affected component is categorized as steering:electric power assist system, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD FUSION cohort independently describe similar steering:electric power assist system failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2012 FORD FUSION shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2012 Ford Fusion. The contact stated while driving 45 MPH, the electric power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The power steering warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the electric power steering rack and gear. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 140,000.
Complaint Details
| NHTSA Complaint ID | 1994935 |
| ODI Number | 11591136 |
| Date Filed | May 28, 2024 |
| Failure Date | May 27, 2024 |
| VIN | 3FAHP0JG8CR |
Similar STEERING:ELECTRIC POWER ASSIST SYSTEM Complaints for 2012 FORD FUSION
The contact's mother owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The check engine and power steerin
The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 30 MPH and slowing to enter a parking lot, the steering wheel became very stiff and required an extra effort to turn
The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 10 MPH, the steering wheel became difficult to maneuver with the power steering assist warning light illuminated. Th
The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 30 MPH, the electric power steering assist failure warning light illuminated and the vehicle lost power steering fun
The contact owns a 2012 Ford Fusion. The contact stated while driving at 59 MPH, the steering wheel locked inadvertently. The message "Service Power Steering Now" was illuminated. The contact was able
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.