2021 FORD EXPLORER — Complaint #1966651
Open-data reference.
NHTSA Complaint about SEATS filed February 12, 2024
NHTSA complaint #1966651 (ODI reference 11571384) concerns a 2021 FORD EXPLORER and was filed on February 12, 2024. The owner reports the failure occurred on November 10, 2022. The vehicle had 40,438 miles on the odometer at the time of the incident. The report was geocoded to Texas based on the filer's self-reported location. The affected component is categorized as seats, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EXPLORER cohort independently describe similar seats failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2021 FORD EXPLORER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2021 Ford Explorer. The contact stated that the third-row seats were inoperable. The contact stated that the passengerâs and driverâs side seats were frozen in a semi-folded-down position and were not responding to the electronic control switch. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the seat control unit needed to be replaced. The contact was advised by the dealer that the seat failure was a known failure; however, the vehicle was no longer under warranty. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 40,438.
Complaint Details
| NHTSA Complaint ID | 1966651 |
| ODI Number | 11571384 |
| Date Filed | February 12, 2024 |
| Failure Date | November 10, 2022 |
| VIN | 1FMSK7DHXMG |
Similar SEATS Complaints for 2021 FORD EXPLORER
The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V393000 (SEATS); however, the part to do the recall repair was unavailable. The contact stated that
Passenger second row (Captain's) seat is loose, shakes (sometimes violently) and rattles loudly when vehicle is moving (and seat is unoccupied).
The contact owns a 2021 Ford Explorer. The contact stated that while the vehicle was parked, the rearview camera became inoperable. The contact stated that the rearview camera image was blank. The con
The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V393000 (SEATS); however, the part to do the recall repair was not yet available. The local dealer
The passenger 3rd row seat if the fold button is hit it can lock and pin a passenger. It wont release itself unless you try and hit the reset holding the 2 buttons simultaneously. Currently for safe
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.