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2004 TOYOTA 4RUNNER — Complaint #1910450

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NHTSA Complaint about STRUCTURE:FRAME AND MEMBERS filed July 17, 2023

NHTSA complaint #1910450 (ODI reference 11532660) concerns a 2004 TOYOTA 4RUNNER and was filed on July 17, 2023. The owner reports the failure occurred on January 1, 2021. The vehicle had 160,000 miles on the odometer at the time of the incident. The report was geocoded to Massachusetts based on the filer's self-reported location. The affected component is categorized as structure:frame and members, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TOYOTA 4RUNNER cohort independently describe similar structure:frame and members failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2004 TOYOTA 4RUNNER shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2004 TOYOTA 4RUNNER
Component
STRUCTURE:FRAME AND MEMBERS
State
Massachusetts
Mileage
160,000 mi

Complaint Description

The contact owns a 2004 Toyota 4Runner. The contact stated while driving 30 MPH over a bump in the road, she heard an abnormally loud sound and the windshield shattered without impact and the sunroof panel loosened. The contact also stated that the vehicle was shaking uncontrollably. The contact stated that the traction control warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed and determined that the subframe was rusted and needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 160,000.

Complaint Details

NHTSA Complaint ID 1910450
ODI Number 11532660
Date Filed July 17, 2023
Failure Date January 1, 2021
VIN JTEBT14R140

Similar STRUCTURE:FRAME AND MEMBERS Complaints for 2004 TOYOTA 4RUNNER

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.