2016 KIA SORENTO — Complaint #1871254
Open-data reference.
NHTSA Complaint about SEAT BELTS filed February 6, 2023
NHTSA complaint #1871254 (ODI reference 11505789) concerns a 2016 KIA SORENTO and was filed on February 6, 2023. The owner reports the failure occurred on January 23, 2023. The report was geocoded to Arizona based on the filer's self-reported location. The affected component is categorized as seat belts, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same KIA SORENTO cohort independently describe similar seat belts failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2016 KIA SORENTO shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
We bought a used 2016 Kia Sorrento. Upon driving, we realized that the seat belts were not tightening up on the driver's seat. We took the car into Kia in order to get the seat belt fixed. They told us it was the seat belt tentioner was bad and that the repair would not be covered under any kind of warranty. I called Kia directly to ask them to override what the dealer was telling me and cover the seat belt since it was a safety issue and the car was under 10 years old. They denied my claim.
Complaint Details
| NHTSA Complaint ID | 1871254 |
| ODI Number | 11505789 |
| Date Filed | February 6, 2023 |
| Failure Date | January 23, 2023 |
| VIN | 5XYPG4A3XGG |
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.