2020 HYUNDAI TUCSON — Complaint #1788718
Open-data reference.
NHTSA Complaint about BACK OVER PREVENTION:DISPLAY FUNCTION filed January 17, 2022
NHTSA complaint #1788718 (ODI reference 11447768) concerns a 2020 HYUNDAI TUCSON and was filed on January 17, 2022. The owner reports the failure occurred on December 14, 2021. The report was geocoded to Florida based on the filer's self-reported location. The affected component is categorized as back over prevention:display function, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same HYUNDAI TUCSON cohort independently describe similar back over prevention:display function failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 HYUNDAI TUCSON shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The backup camera in the 2020 Tucson Ultimate is blurry, creating a serious safety issue. We have taken the vehicle to the dealer repeatedly with this complaint and although the service advisor agrees, Hyundai has refused to replace or repair the camera. Note that there are many of the same complaint that can be found through a simple internet search, but apparently Hyundai refuses to acknowledge and repair the issue. Both the driver's safety and the safety of others are at risk, since it's not possible to see clearly what is behind the vehicle. The problem has been confirmed by the dealer and the dealer requested a replacement backup camera, but Hyundai declined authorization for the replacement. Federal regulation that went into effect in May 2018 requires that all new vehicles must have a backup camera. Surely the backup camera must be usable, as opposed to just existing to satisfy the legal requirement? This camera is so blurry it is barely usable. We had this exact same
Complaint Details
| NHTSA Complaint ID | 1788718 |
| ODI Number | 11447768 |
| Date Filed | January 17, 2022 |
| Failure Date | December 14, 2021 |
| VIN | KM8J33AL1LU |
Similar BACK OVER PREVENTION:DISPLAY FUNCTION Complaints for 2020 HYUNDAI TUCSON
I SUBMITTED A SAFETY ISSUE WITH MY CAR'S FRONT AND REARVIEW CAMERA. IN LOW LIGHT, IT IS IMPOSSIBLE TO SEE WHAT IS BEHIND ME OR HOW FAR I AM FROM THE OBJECT BEHIND ME. THE FEDERAL GOVERNMENT MANDATES
I AM COMPLAINING ABOUT MY CAR'S REARVIEW CAMERA, I CAN LITERALLY NOT SEE WHAT'S GOING ON BEHIND ME IN LOW LIGHT. THE ENTIRE PURPOSE OF THE CAMERA IS TO PROMOTE SAFETY SO PEOPLE CAN SEE WHAT IS BEHIND
I AM COMPLAINING ABOUT MY CAR'S REARVIEW CAMERA, I CAN LITERALLY NOT SEE WHAT'S GOING ON BEHIND ME IN LOW LIGHT. THE ENTIRE PURPOSE OF THE CAMERA IS TO PROMOTE SAFETY SO PEOPLE CAN SEE WHAT IS BEHIND
THE BACK UP CAMERA IS FUZZY AND BLURRY. IT'S HARD TO SEE THROUGH THE CAMERA TO USE IT BACKING UP IN SPOT THAT I REALLY NEED IT. WHEN IT'S DARK ITS WORSE. THE BACK UP CAMERA DOES NOT MAKE THE WARNING N
THE BACKUP CAMERA IS BLURRY AND FUZZY DURING THE DAY AND EVEN WORSE AT NIGHT. ALMOST USELESS AT NIGHT TIME. THE CAMERA SYSTEM IS SUPPOSED TO BE A SAFETY FEATURE BUT IT IS NOT VERY GOOD WHEN YOU CAN'
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.