2017 TOYOTA SIENNA — Complaint #1601987
Open-data reference.
NHTSA Complaint about LATCHES/LOCKS/LINKAGES:DOORS:LATCH filed September 11, 2019
NHTSA complaint #1601987 (ODI reference 11254716) concerns a 2017 TOYOTA SIENNA and was filed on September 11, 2019. The owner reports the failure occurred on September 5, 2019. The vehicle had 45,397 miles on the odometer at the time of the incident. The report was geocoded to North Carolina based on the filer's self-reported location. The affected component is categorized as latches/locks/linkages:doors:latch, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 1, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TOYOTA SIENNA cohort independently describe similar latches/locks/linkages:doors:latch failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 TOYOTA SIENNA shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE THE VEHICLE WAS PARKED ON AN INCLINE, THE PASSENGER SIDE SLIDING DOOR OPENED AND FAILED TO LATCH. AS A RESULT, THE DOOR RETRACTED WHILE THE CONTACT'S ARM WAS STILL INSIDE THE VEHICLE. THE CONTACT MANAGED TO JERK HER ARM OUT OF THE VEHICLE, BUT SUSTAINED BRUISES AND SCRAPES TO THE ARM. MEDICAL ATTENTION WAS NOT RECEIVED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO TOYOTA OF NORTH CHARLOTTE (13429 STATESVILLE RD, HUNTERSVILLE, NC 28078, (704) 875-9199) AND A SERVICE APPOINTMENT WAS SCHEDULED FOR SEPTEMBER 6, 2019. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 45,397.
Complaint Details
| NHTSA Complaint ID | 1601987 |
| ODI Number | 11254716 |
| Date Filed | September 11, 2019 |
| Failure Date | September 5, 2019 |
| VIN | 5TDKZ3DC7HS |
Similar LATCHES/LOCKS/LINKAGES:DOORS:LATCH Complaints for 2017 TOYOTA SIENNA
The drivers side sliding door when on the power on, it will either not catch when opening or not shut when you are trying to shut it. You can be in the door way and it will shut on you by itself. You
TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE DRIVING, THE WINDSHIELD RESEMBLED A MAGNIFYING GLASS APPROXIMATELY SIX TO EIGHT INCHES ABOVE THE DASHBOARD. THE ISSUE CAUSED THE DRIVER TO EXPERIENCE D
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.