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2011 TOYOTA SIENNA — Complaint #1361066

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NHTSA Complaint about LATCHES/LOCKS/LINKAGES:DOORS:LATCH filed March 6, 2017

NHTSA complaint #1361066 (ODI reference 10958885) concerns a 2011 TOYOTA SIENNA and was filed on March 6, 2017. The owner reports the failure occurred on March 15, 2016. The vehicle had 89,000 miles on the odometer at the time of the incident. The report was geocoded to Kentucky based on the filer's self-reported location. The affected component is categorized as latches/locks/linkages:doors:latch, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TOYOTA SIENNA cohort independently describe similar latches/locks/linkages:doors:latch failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2011 TOYOTA SIENNA shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2011 TOYOTA SIENNA
Component
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
State
Kentucky
Mileage
89,000 mi

Complaint Description

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE TURNING A CORNER AT 15 MPH, THE PASSENGER SIDE SLIDING DOOR OPENED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT A SPRING IN THE DOOR FAILED AND THE DOORS NEEDED TO BE RECALIBRATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS INCLUDED IN A RECALL REGARDING THE DOORS. THE NHTSA CAMPAIGN NUMBER WAS NOT PROVIDED. THE PARTS TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.

Complaint Details

NHTSA Complaint ID 1361066
ODI Number 10958885
Date Filed March 6, 2017
Failure Date March 15, 2016
VIN 5TDKK3DCXBS

Similar LATCHES/LOCKS/LINKAGES:DOORS:LATCH Complaints for 2011 TOYOTA SIENNA

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.