2009 VOLKSWAGEN ROUTAN

460 complaints filed with NHTSA.

460
Complaints
7
Crashes
5
Fires
23
Injuries
0
Deaths

Complaints by Component

ComponentCount
ELECTRICAL SYSTEM146
ENGINE78
SERVICE BRAKES38
STEERING34
POWER TRAIN16
UNKNOWN OR OTHER15
SERVICE BRAKES, HYDRAULIC14
WHEELS12
ELECTRONIC STABILITY CONTROL (ESC)12
STRUCTURE:BODY:DOOR10
VEHICLE SPEED CONTROL7
AIR BAGS7
SEATS6
STRUCTURE:BODY6
EXTERIOR LIGHTING5

Recalls (6)

16V08300011/02/2016

AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE

Volkswagen Group of America, Inc. (VW) is recalling certain model year 2009 Volkswagen Routan vehicles manufactured February 7, 2008, to August 28, 2008. In the affected vehicles, the air bag control units may corrode and fail.

14V05500011/02/2014

SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY

Freedom Motors Inc., (Freedom Motors) of Savaria Vehicle Group (formerly The Liberty Motor Company) is recalling one model year 2009 Volkswagen Routan and certain model year 2008-2010 Dodge Grand Caravan and Chrysler Town & Country wheelchair accessible vehicles modified by The Liberty Motor Company

10V25200010/06/2010

ELECTRICAL SYSTEM:WIRING

VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2009 ROUTAN VEHICLES MANUFACTURED FROM JUNE 2008 THROUGH JULY 2009. THESE VEHICLES MAY HAVE BEEN BUILT WITH AN IMPROPER ROUTED WIRE HARNESS THAT MAY HAVE A CONDITION WHERE THE LOWER SLIDING DOOR HINGE BRACKET CAN MAKE CONTACT AND WEAR THROUGH THE WIRE INSU

14V39600001/07/2014

ELECTRICAL SYSTEM:IGNITION

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Volkswagen Group of America, Inc. (Volkswage

09V24400001/07/2009

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

VOLKSWAGEN IS RECALLING 18,500 MY 2009 ROUTAN VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 208, "OCCUPANT CRASH PROTECTION." THE OWNER'S MANUAL WAS PRINTED WITHOUT THE FMVSS NO. 208 REQUIRED INFORMATION EXPLAINING THAT NO OBJECTS SHOULD BE PLACED

15V19400001/04/2015

ELECTRICAL SYSTEM:IGNITION:SWITCH

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009 Routan vehicles manufactured June 25, 2008, to July 8, 2009, and 2010 Routan vehicles manufactured October 1, 2009, to August 11, 2010. This defect can affect the safe operation of the airbag system. Until this rec

Recent Complaints

20240625CrashAIR BAGS

The contact owned a 2009 Volkswagen Routan. The contact stated that while driving at 65 MPH, the contact suffered a medical emergency and lost control of the vehicle. The contact's vehicle crashed into the rear of a semi-truck. In addition, the contact's vehicle crashed into a ditch. The contact stated that the air bags did not deploy. The paramedics and the Police arrived on the scene. A Police report was filed, however thePolice report information was unavailable. The contact sustained ei

Mileage: 150,000

20171005FireELECTRICAL SYSTEM

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING 60 MPH, THE CONTACT DETECTED A BURNING ODOR WITHOUT WARNING. IN ADDITION, THE CONTACT OBSERVED SMOKE OUTSIDE AND INSIDE THE VEHICLE. THE CONTACT STATED THAT THE INSTRUMENT PANEL, HEADLIGHTS, AND RADIO FAILED TO WORK. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER, OPENED THE HOOD, AND SAW NO SIGN OF A FIRE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WIRE FROM THE IGNITION SWITCH TO THE STARTER HAD

Mileage: 145,000

20171005FireSTEERING

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING 60 MPH, THE CONTACT DETECTED A BURNING ODOR WITHOUT WARNING. IN ADDITION, THE CONTACT OBSERVED SMOKE OUTSIDE AND INSIDE THE VEHICLE. THE CONTACT STATED THAT THE INSTRUMENT PANEL, HEADLIGHTS, AND RADIO FAILED TO WORK. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER, OPENED THE HOOD, AND SAW NO SIGN OF A FIRE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WIRE FROM THE IGNITION SWITCH TO THE STARTER HAD

Mileage: 145,000

20171005FireEXTERIOR LIGHTING

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING 60 MPH, THE CONTACT DETECTED A BURNING ODOR WITHOUT WARNING. IN ADDITION, THE CONTACT OBSERVED SMOKE OUTSIDE AND INSIDE THE VEHICLE. THE CONTACT STATED THAT THE INSTRUMENT PANEL, HEADLIGHTS, AND RADIO FAILED TO WORK. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER, OPENED THE HOOD, AND SAW NO SIGN OF A FIRE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WIRE FROM THE IGNITION SWITCH TO THE STARTER HAD

Mileage: 145,000

20161213FireELECTRICAL SYSTEM

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING 55 MPH, THE VEHICLE WAS INVOLVED IN AN ELECTRICAL FIRE. THE CONTACT STATED THAT SMOKE ENTERED INTO THE CABIN OF THE VEHICLE AND THE REAR PASSENGER SIDE DOOR CAUGHT FIRE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. A MECHANIC EXTINGUISHED THE FIRE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000.

Mileage: 160,000

20161107CrashAIR BAGS

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE DRIVER WAS SHAKEN UP AND WAS TAKEN TO THE EMERGENCY ROOM FOR MEDICAL ATTENTION. THE VEHICLE WAS DAMAGED AND TOWED TO A TOW YARD. A POLICE REPORT WAS FILED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 82,000.

Mileage: 82,000

20150609ELECTRICAL SYSTEM

THE ELECTRONIC DRIVER SIDE PASSENGER DOOR WILL NOT LATCH OPEN. THE DOOR WILL POWER OPEN THEN SLIDE BACK SHUT HITTING WHOEVER OR WHATEVER IS IN THE WAY. THIS IS AN INTERMITTENT PROBLEM. THE VAN WAS CHECKED BY OUR LOCAL DEALER SEVERAL TIMES OVER SEVERAL YEARS. THIS IS STILL AN ISSUE. THIS HAS LED TO MYSELF AND CHILDREN BEING HIT BY THE DOOR LEAVING BRUISES. IT ALMOST SMASHED MY 2 YEAR OLD DAYCARE CHILD'S LEG IN THE DOOR BUT I INTERVENED STOPPING THE DOOR PRIOR TO IT HITTING HER. I HAVE LOOKED ON T

Mileage: 42,000

20150609UNKNOWN OR OTHER

THE ELECTRONIC DRIVER SIDE PASSENGER DOOR WILL NOT LATCH OPEN. THE DOOR WILL POWER OPEN THEN SLIDE BACK SHUT HITTING WHOEVER OR WHATEVER IS IN THE WAY. THIS IS AN INTERMITTENT PROBLEM. THE VAN WAS CHECKED BY OUR LOCAL DEALER SEVERAL TIMES OVER SEVERAL YEARS. THIS IS STILL AN ISSUE. THIS HAS LED TO MYSELF AND CHILDREN BEING HIT BY THE DOOR LEAVING BRUISES. IT ALMOST SMASHED MY 2 YEAR OLD DAYCARE CHILD'S LEG IN THE DOOR BUT I INTERVENED STOPPING THE DOOR PRIOR TO IT HITTING HER. I HAVE LOOKED ON T

Mileage: 42,000

20140910CrashPARKING BRAKE

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE EMERGENCY BRAKE WARNING INDICATOR ILLUMINATED, WHICH INDICATED THAT IT WAS LOCKED. THE VEHICLE VEERED TO THE RIGHT AND CRASHED INTO A PARKED VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE DEALER PERFORMED AN UNKNOWN REPAIR, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 850.

Mileage: 850

20140910CrashSTEERING

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE EMERGENCY BRAKE WARNING INDICATOR ILLUMINATED, WHICH INDICATED THAT IT WAS LOCKED. THE VEHICLE VEERED TO THE RIGHT AND CRASHED INTO A PARKED VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE DEALER PERFORMED AN UNKNOWN REPAIR, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 850.

Mileage: 850

20140422SEATS

POWER SLIDING DOORS ACTUATE ON OWN, WITHOUT WARNING, BOTH OPEN AND CLOSE WITH NO REGARD TO HUMANS OR OBJECT IN THE PATH. DOOR HANDLES CHROME DELAMINATION CAUSING SEVERE CUTS. POWER THIRD ROW SEATING MOTOR/FRAME FAILURE CAUSING SEATS MOUNTING POINTS TO BE UNSECURED. DEALER AND VW OF AMERICA UNWILLING TO CORRECT SAFETY ISSUES WITHOUT LARGE FINANCIAL COMPENSATION. *TR

Mileage: 66,000

20140422ELECTRICAL SYSTEM

POWER SLIDING DOORS ACTUATE ON OWN, WITHOUT WARNING, BOTH OPEN AND CLOSE WITH NO REGARD TO HUMANS OR OBJECT IN THE PATH. DOOR HANDLES CHROME DELAMINATION CAUSING SEVERE CUTS. POWER THIRD ROW SEATING MOTOR/FRAME FAILURE CAUSING SEATS MOUNTING POINTS TO BE UNSECURED. DEALER AND VW OF AMERICA UNWILLING TO CORRECT SAFETY ISSUES WITHOUT LARGE FINANCIAL COMPENSATION. *TR

Mileage: 66,000

20140422STRUCTURE:BODY

POWER SLIDING DOORS ACTUATE ON OWN, WITHOUT WARNING, BOTH OPEN AND CLOSE WITH NO REGARD TO HUMANS OR OBJECT IN THE PATH. DOOR HANDLES CHROME DELAMINATION CAUSING SEVERE CUTS. POWER THIRD ROW SEATING MOTOR/FRAME FAILURE CAUSING SEATS MOUNTING POINTS TO BE UNSECURED. DEALER AND VW OF AMERICA UNWILLING TO CORRECT SAFETY ISSUES WITHOUT LARGE FINANCIAL COMPENSATION. *TR

Mileage: 66,000

20110120STRUCTURE:BODY:DOOR

TL*THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE THE VEHICLE WAS PARKED WITH THE KEY IN THE IGNITION, THE REAR DOOR OPENED AND WOULD NOT CLOSE. THE CONTACT TURNED THE VEHICLE OFF AND RESTARTED IT; THE DOOR THEN CLOSED. SHE STATED THAT ONCE A CHILD'S HANDS GOT CAUGHT IN THE REAR DOOR. THE VEHICLE WAS TAKEN TO TWO AUTHORIZED DEALERS SEVEN TIMES; ONCE THE DEALER VACUUMED THE CHANNELS WHERE THE PULLEYS WERE LOCATED. THE DOORS HESITATED AFTER BUT DID NOT STAY OPEN. THE VEHICLE WAS TAKEN TO A LOCAL

Mileage: 5,000

20110120SERVICE BRAKES, HYDRAULIC

TL*THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE THE VEHICLE WAS PARKED WITH THE KEY IN THE IGNITION, THE REAR DOOR OPENED AND WOULD NOT CLOSE. THE CONTACT TURNED THE VEHICLE OFF AND RESTARTED IT; THE DOOR THEN CLOSED. SHE STATED THAT ONCE A CHILD'S HANDS GOT CAUGHT IN THE REAR DOOR. THE VEHICLE WAS TAKEN TO TWO AUTHORIZED DEALERS SEVEN TIMES; ONCE THE DEALER VACUUMED THE CHANNELS WHERE THE PULLEYS WERE LOCATED. THE DOORS HESITATED AFTER BUT DID NOT STAY OPEN. THE VEHICLE WAS TAKEN TO A LOCAL

Mileage: 5,000

20110120POWER TRAIN:AUTOMATIC TRANSMISSION

TL*THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE THE VEHICLE WAS PARKED WITH THE KEY IN THE IGNITION, THE REAR DOOR OPENED AND WOULD NOT CLOSE. THE CONTACT TURNED THE VEHICLE OFF AND RESTARTED IT; THE DOOR THEN CLOSED. SHE STATED THAT ONCE A CHILD'S HANDS GOT CAUGHT IN THE REAR DOOR. THE VEHICLE WAS TAKEN TO TWO AUTHORIZED DEALERS SEVEN TIMES; ONCE THE DEALER VACUUMED THE CHANNELS WHERE THE PULLEYS WERE LOCATED. THE DOORS HESITATED AFTER BUT DID NOT STAY OPEN. THE VEHICLE WAS TAKEN TO A LOCAL

Mileage: 5,000

20110120SEATS

TL*THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE THE VEHICLE WAS PARKED WITH THE KEY IN THE IGNITION, THE REAR DOOR OPENED AND WOULD NOT CLOSE. THE CONTACT TURNED THE VEHICLE OFF AND RESTARTED IT; THE DOOR THEN CLOSED. SHE STATED THAT ONCE A CHILD'S HANDS GOT CAUGHT IN THE REAR DOOR. THE VEHICLE WAS TAKEN TO TWO AUTHORIZED DEALERS SEVEN TIMES; ONCE THE DEALER VACUUMED THE CHANNELS WHERE THE PULLEYS WERE LOCATED. THE DOORS HESITATED AFTER BUT DID NOT STAY OPEN. THE VEHICLE WAS TAKEN TO A LOCAL

Mileage: 5,000

20101121CrashSERVICE BRAKES, ELECTRIC

BRAKING IS INADEQUATE AND IS LIKELY TO FAIL AS BRAKE ROTORS ARE WARPED AFTER LESS THAN A 8,000 MILES. WARPED ROTORS COULD AFFECT ABS SYSTEM AND LEAD TO MORE ACCIDENTS. VW HAS REPLACED ROTORS WITH SAME PART NUMBER SO PROBLEM REPEATS ITSELF SHORTLY AFTER INSTALLATION. VW NEEDS TO IMPROVE THEIR BRAKES FOR THIS VEHICLE GIVEN THE SAFETY OF THE TYPICAL CUSTOMER IS USUALLY A FAMILY OF FOUR OR MORE. A RECENT SEARCH ON GOOGLE SHOWS THAT MANY OTHERS HAVE REPORTED SIMILAR PROBLEMS TO VW WHO CONTINUES T

20101012CrashPOWER TRAIN:AUTOMATIC TRANSMISSION

ON MONDAY, OCTOBER 4TH, 2010, I PULLED INTO MY DRIVEWAY AND PLACED THE 2009 VOLKSWAGEN ROUTAN IN PARK. THE ENGINE WAS STILL RUNNING WHILE I FINISHED UP A PHONE CALL THROUGH THE BLUETOOTH AND PROCEEDED TO LISTEN TO THE RADIO WHILE CLEANING OUT THE VAN. I WALKED AROUND THE EXTERIOR OF THE VEHICLE LEANING IN TO CLEAN THE INTERIOR OF THE CAR. I NEEDED TO GO INSIDE THE HOUSE, SO, STANDING OUTSIDE DRIVER'S SIDE OF THE VAN I REACHED ACROSS THE SEAT TO TURN OFF THE ENGINE AND REMOVE THE KEYS. AS SOON

Mileage: 12,000

20100614FireELECTRICAL SYSTEM

MY WIFE AND TWO DAUGHTERS WERE DRIVING IN OUR 2009 ROUTAN TODAY. MY WIFE SMELLED SMOKE AND NOTICED SMOKE EMANATING FROM OUR RIGHT SIDE SLIDING DOOR. MY WIFE PULLED OFF QUICKLY INTO A GAS STATION WHERE THE ATTENDANT EXTINGUISHED THE FIRE. THE FIRE CAUSED THE WINDOW TO EXPLODE; THE INTERIOR OF THE VEHICLE WAS FILLED WITH SMOKE WITHIN MINUTES OF EXITING THE CAR. FIRE CREW CAME TO INSPECT THE VEHICLE. WE HAVE HAD ISSUES WITH THIS SLIDING DOOR NOT CLOSING PROPERLY (ELECTRONICALLY) AND HAVE ASK

Mileage: 16,600